Bahay > Alliance TotalCare (HMO D-SNP) > TotalCare Member ID Card

Your TotalCare Member ID Card

As a TotalCare plan member, you will get a TotalCare Member ID card. It is proof that you are enrolled in TotalCare. Your TotalCare Member ID card has important information that providers will need to see. Your ID card will be included in your Welcome Packet.

Your TotalCare card will replace your Alliance Member ID card. It is different from your state-issued Medi-Cal Benefits Identification Card (BIC). You’ll need your BIC for dental services. You will need your TotalCare card for most services like medical appointments and vision and pharmacy services. For dental services, use your BIC.

Below is an example of what your TotalCare Member ID card will look like:

TotalCare Member ID Card Front

TotalCare Member ID Card Back

Palawakin Lahat

What do the terms on my TotalCare ID card mean?

Miyembro: Only the person named on the ID card may use this card to get services.
ID ng miyembro: This number is unique to you. You will need it when you call Member Services or make an appointment with your provider.
Pamamahala ng Pangangalaga: This is the number to call when you want to reach your Care Coordinator - your main point of contact. They will help you coordinate your care.
MedicareRx Coverage Info: Important information for your pharmacist.
PCP Group Name: Your primary care provider group’s name.
PCP Phone: Your primary care provider group’s phone number.

On the back of your card, there are important phone numbers you might need.

Serbisyo ng Miyembro: Call this number to speak to TotalCare Member Services.
TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to TotalCare Member Services.
24/7 Nurse Advice Line: Kung mayroon kang mga tanong tungkol sa isang hindi pang-emerhensiyang sitwasyong medikal o alalahanin sa kalusugan, tawagan ang numerong ito. Available ang isang nars 24 na oras sa isang araw, 7 araw sa isang linggo upang sagutin ang iyong mga tanong sa pangangalagang pangkalusugan at mag-alok ng payo kung ano ang susunod na gagawin.
Behavioral Health: You can call this number for behavioral and mental health support. Services can include counseling, therapy and medication.
Pharmacy Help Desk: Call this number if you have questions about your prescription drug coverage or questions about network pharmacies.
Medi-Cal Dental Program: Where you’ll call if you have questions about your dental coverage.
Website: TotalCare website address.
Send Claims To: This is the address your providers will send their claims.
Claims Inquiry: This is the phone number your providers will call if they have question regarding claims.

What do I do if I didn't receive my card or lost it?

How do I get a digital copy of my ID card?

To get a digital TotalCare Member ID card:

Call Member Services to ask for your digital ID. Make sure to call with your smartphone. You can call the number listed at the bottom of the page.
Magpapadala sa iyo ang isang kinatawan ng Member Services ng secure na text para mag-download ng kopya ng iyong ID sa iyong smartphone.
I-click ang secure na link para makuha ang iyong ID. Pagkatapos ay ilagay ang iyong apelyido at petsa ng kapanganakan. Kapag naipasok mo nang tama ang iyong impormasyon, maaari mong i-download ang iyong ID card.

If you are the head of your household, you can also get a digital ID for your children.

Your provider might need to make a photocopy of your ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps:

Turn off your phone notifications and pull up your ID card on your phone screen.
Ibigay ang iyong telepono sa kawani ng tanggapan ng provider upang makagawa sila ng photocopy ng iyong ID sa iyong telepono.