Member Services
You and your health are important to us! We are here for you if you have questions, need help or have concerns about your care as an Alliance member.
Our Member Services representatives are caring, dedicated professionals who can:
- Help you understand how your health plan works.
- Answer questions about your benefits.
- Explain how you can get medical care and services.
- Help you find a doctor or clinic to go to.
- Help you choose or change your primary care provider.
- Offer interpreter services if you do not speak English.
- Help arrange transportation if you do not have ways to get to your doctor appointment.
- Send you printed member materials, such as a Member Handbook and Provider Directory.
- Send you a new Alliance ID card if you lose yours.
- Assist you with concerns or complaints (also called a grievance).
Our representatives speak English, Spanish and Hmong.
On this page, you can access the following services and information:
Coming soon: Get your health information online!
Alliance members will soon be able to get their health information online, using their computer, tablet or smartphone!
Read the latest information on our Access Your Health Information page.
Our COVID-19 information for members covers common questions about COVID-19, vaccine information, staying well and how to receive medical care during the pandemic.
If you speak a language other than English, we can help. We offer Language Assistance services to you at no cost if you:
- Need help communicating with your doctor or the Alliance.
- Need printed information that we send to you to be in another language.
We want you to be happy with your health care and our service. If you are not happy, you can tell us by filing a complaint, also called a grievance. We can help you solve problems you may have with a doctor, with the Alliance or with getting medical equipment that you need. View our File a Grievance page.
Learn about services available to children who are part of the California Children’s Services (CCS) program.
Learn how you can get involved in your health care and tell us about the care you receive. Visit our Join an Advisory Group page.
Our member newsletter has important and useful information about your insurance and health.
Contact Member Services
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