Your TotalCare Member ID Card

• Member: Only the person named on the ID card may use this card to get services.
• Member ID: This number is unique to you. You will need it when you call Member Services or make an appointment with your provider.
• Care Management: This is the number to call when you want to reach your Care Coordinator - your main point of contact. They will help you coordinate your care.
• MedicareRx Coverage Info: Important information for your pharmacist.
• PCP Group Name: Your primary care provider group’s name.
• PCP Phone: Your primary care provider group’s phone number.

On the back of your card, there are important phone numbers you might need.

• Member Services: Call this number to speak to TotalCare Member Services.
• TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to TotalCare Member Services.
• 24/7 Nurse Advice Line: If you have questions about a non-emergency medical situation or health concern, call this number. A nurse is available 24 hours a day, 7 days a week to answer your health care questions and offer advice on what to do next.
• Behavioral Health: You can call this number for behavioral and mental health support. Services can include counseling, therapy and medication.
• Pharmacy Help Desk: Call this number if you have questions about your prescription drug coverage or questions about network pharmacies.
• Medi-Cal Dental Program: Where you’ll call if you have questions about your dental coverage.
• Website: TotalCare website address.
• Send Claims To: This is the address your providers will send their claims.
• Claims Inquiry: This is the phone number your providers will call if they have question regarding claims.

If you do not get your TotalCare ID card within 10 days after you enroll, or if your card is damaged, lost or stolen, you can:

• Order a new card online by filling out the Replace ID Card form.
• Call TotalCare Member Services.

It will take up to 10 business days for your replacement ID card to be mailed to you.

To get a digital TotalCare Member ID card:

1. Call Member Services to ask for your digital ID. Make sure to call with your smartphone. You can call the number listed at the bottom of the page.
2. A Member Services representative will send you a secure text to download a copy of your ID to your smartphone.
3. Click the secure link to get your ID. Then enter your last name and date of birth. Once you enter your information correctly, you can download your ID card.

If you are the head of your household, you can also get a digital ID for your children.

Your provider might need to make a photocopy of your ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps:

• Turn off your phone notifications and pull up your ID card on your phone screen.
• Give your phone to the provider office staff so that they can make a photocopy of your ID on your phone.