Online Self-Service

If your Alliance Member ID Card is damaged, lost or stolen, you can request that a new one be sent to you.  Fill out the online order form to request an ID card.

Update the information we have for you, like your address or phone number. Fill out the online form to update your information.

You can choose or change your primary doctor online.

Follow these steps to find a new doctor: 

1. Go to the Provider Directory page. 
2. Select your plan.  
3. Click on Primary Care Providers (PCP).  
4. Check the box for “Accepting New Patients.” 
5. Enter your ZIP code to find a doctor near you.  
6. Click “Find a Provider.” 
7. View the search results and choose a doctor. 
8. Write down the doctor’s name and clinic details. 
9. Fill out the Choose Primary Doctor Form online.  

Member Services will review your request. 

If your request is approved, your new doctor will start on the first day of the next month. 

You can also call Member Services at 800-700-3874 for help. 

Choose someone to be your personal representative. This person will be able to speak to the Alliance about your health care needs. Fill out the Personal Representative Request Form.

If you have Medi-Cal and other health insurance, you must update your other insurance information every time it changes. This means you must let us know if you add, remove or change other health insurance. You must report any change to both:

1. The Alliance. Use the Update Other Health Insurance form.
2. Your county office. Contact your local county office by phone or go online to the California Department of Health Care Services (DHCS) website.

To update with your local county office by phone:

• Mariposa County: Call 209-966-2000 or toll free at 800-549-6741.
• Merced County: Call 209-385-3000 or 855-421-6770.
• Monterey County: Call 877-410-8823.
• San Benito County: Call 831-636-4180.
• Santa Cruz County: Call 888-421-8080.

If you paid for a health care service that is covered by the Alliance, you can ask the Alliance to pay you back. Fill out the Member Reimbursement Claim Form.

If you want the Alliance to share your health information with someone that you choose, fill out this information release form. You can tell us what information we can share and for how long to share it.

You can request that the Alliance does not share your health information electronically with your health care providers. Find the forms you need to fill out on our Privacy Request page.

To get a printed copy of the Member Handbook, request that we mail you one. This service is at no cost to you.

You can search for a form on our website.