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Telesalud

The Alliance is proud to support technology that helps members access medically necessary services when and where they need them. Telehealth services can be provided by Alliance-contracted primary care providers, physician assistants (PAs) and nurse practitioners (NPs) with linked Alliance Medi-Cal members. Supervising primary care providers are required to oversee all telehealth cases submitted by PAs or NPs.

All participating providers must agree to follow Medi-Cal guidelines and utilize telehealth services exclusively for Alliance Medi-Cal members without other health care coverage. For eligibility information and participation requirements, see Section 6 of the Alliance Provider Manual.

Alliance Telehealth Options

We offer two telehealth options for providers to utilize: eConsult and TeleSpecialty Care.

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How Does eConsult Work?

The Alliance offers eConsult through AristaMD. eConsult services improve access to and quality of health services provided in rural and other medically underserved areas. Services allow primary care providers (PCPs) to consult online with specialists.

Services are provided through a user friendly, secure, HIPAA compliant platform. A PCP presents a brief scenario regarding an Alliance member’s symptom management or diagnosis. The PCP can add supporting test results, medical records and images. An eConsult specialist responds to the PCP request through the platform to provide guidance, reassurance about the care plan and next steps, usually within a few hours.

How Does TeleSpecialty Care Work?

The Alliance’s TeleSpecialty Care (TSC) program is offered through TeleMed2U. TSC enables primary care providers (PCPs) to coordinate video consultations between specialists and patients.

TeleSpecialty Care reduces the burden of travel and enhances member integration into their patient-centered medical home (PCMH). The program uses video conferencing to provide members with high-quality specialty visits in their PCP’s office. Currently, members can also access TSC to connect with a specialist from the comfort of their own home.

The PCP bills the Alliance for Medi-Cal compensable transmission and facility services, and the Alliance pays TeleMed2U directly. Much like the request process for other specialist services, PCPs can fill out a referral request in the Portal del Proveedor and select “TeleMed2U” to refer a patient to TSC services.

To learn more about TeleSpecialty Care offered through TeleMed2U, download the TeleMed2U flyer.

Questions about Telehealth?

To get started or ask questions about telehealth services, email [email protected] or contact Provider Services at 800-700-3874, ext. 5504.

Contact Provider Services

General	831-430-5504
Reclamos Billing questions, claims status, general claims information	831-430-5503
Authorizations General authorization information or questions	831-430-5506
Authorization Status Checking the status of submitted authorizations	831-430-5511
Farmacia Authorizations, general pharmacy information or questions	831-430-5507