The Alliance is proud to support technology that helps members access medically necessary services when and where they need them. Telehealth services can be provided by Alliance-contracted primary care providers, physician assistants (PAs) and nurse practitioners (NPs) with linked Alliance Medi-Cal members. Supervising primary care providers are required to oversee all telehealth cases submitted by PAs or NPs.
All participating providers must agree to follow Medi-Cal guidelines and utilize telehealth services exclusively for Alliance Medi-Cal members without other health care coverage. For eligibility information and participation requirements, see Section 6 of the Alliance Provider Manual.
Alliance Telehealth Options
We offer two telehealth options for providers to utilize: eConsult and TeleSpecialty Care.
Contact Provider Services
Billing questions, claims status, general claims information
General authorization information or questions
Checking the status of submitted authorizations
Authorizations, general pharmacy information or questions