Every year, the Alliance contracts with SPH Analytics to conduct a Provider Satisfaction Survey. In addition to assessing overall satisfaction with the Alliance, the survey measures provider satisfaction with access to urgent and routine care, Cultural and Linguistic Services and the Provider Portal. Key findings and trends are closely tracked. We use your feedback to inform short-term and long-term initiatives.
Some highlights include:
- 87% of providers who responded indicated that they are overall satisfied with the Alliance.
- 95% of providers indicated they would recommend the Alliance to other physicians.
In areas of core health plan operations, providers rated the Alliance at or above the 92nd percentile compared to other health plans surveyed by SPH Analytics.
The Alliance is grateful to provider offices that made time to complete the survey. We are committed to using your candid feedback to advance a shared vision of Healthy People, Healthy Communities. Looking ahead, we will continue to support provider offices as they navigate the continued challenges of the pandemic.
We invite you to participate in the 2023 survey, which launches this summer.