صفحه اصلی > اتحاد TotalCare (HMO D-SNP) > TotalCare Member ID Card

Your TotalCare Member ID Card

As a TotalCare plan member, you will get a TotalCare Member ID card. It is proof that you are enrolled in TotalCare. Your TotalCare Member ID card has important information that providers will need to see. Your ID card will be included in your Welcome Packet.

Your TotalCare card will replace your Alliance Member ID card. It is different from your state-issued Medi-Cal Benefits Identification Card (BIC). You’ll need your BIC for dental services. You will need your TotalCare card for most services like medical appointments and vision and pharmacy services. For dental services, use your BIC.

Below is an example of what your TotalCare Member ID card will look like:

TotalCare Member ID Card Front

TotalCare Member ID Card Back

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What do the terms on my TotalCare ID card mean?

عضو: Only the person named on the ID card may use this card to get services.
شناسه عضو: This number is unique to you. You will need it when you call Member Services or make an appointment with your provider.
مدیریت مراقبت: This is the number to call when you want to reach your Care Coordinator - your main point of contact. They will help you coordinate your care.
MedicareRx Coverage Info: Important information for your pharmacist.
PCP Group Name: Your primary care provider group’s name.
PCP Phone: Your primary care provider group’s phone number.

On the back of your card, there are important phone numbers you might need.

خدمات اعضا: Call this number to speak to TotalCare Member Services.
TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to TotalCare Member Services.
24/7 Nurse Advice Line: اگر در مورد وضعیت پزشکی غیر اورژانسی یا نگرانی سلامتی سؤالی دارید، با این شماره تماس بگیرید. یک پرستار 24 ساعت شبانه روز و 7 روز هفته آماده پاسخگویی به سوالات مراقبت های بهداشتی شما و ارائه مشاوره در مورد اقدامات بعدی است.
Behavioral Health: You can call this number for behavioral and mental health support. Services can include counseling, therapy and medication.
Pharmacy Help Desk: Call this number if you have questions about your prescription drug coverage or questions about network pharmacies.
Medi-Cal Dental Program: Where you’ll call if you have questions about your dental coverage.
سایت اینترنتی: TotalCare website address.
Send Claims To: This is the address your providers will send their claims.
Claims Inquiry: This is the phone number your providers will call if they have question regarding claims.

What do I do if I didn't receive my card or lost it?

How do I get a digital copy of my ID card?

To get a digital TotalCare Member ID card:

Call Member Services to ask for your digital ID. Make sure to call with your smartphone. You can call the number listed at the bottom of the page.
نماینده خدمات اعضا یک متن امن برای شما ارسال می کند تا یک کپی از شناسه خود را در تلفن هوشمند خود بارگیری کنید.
برای دریافت شناسه خود روی پیوند امن کلیک کنید. سپس نام خانوادگی و تاریخ تولد خود را وارد کنید. هنگامی که اطلاعات خود را به درستی وارد کردید، می توانید کارت شناسایی خود را دانلود کنید.

If you are the head of your household, you can also get a digital ID for your children.

Your provider might need to make a photocopy of your ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps:

Turn off your phone notifications and pull up your ID card on your phone screen.
گوشی خود را به کارکنان دفتر ارائه دهنده بدهید تا بتوانند از شناسه شما در گوشی شما کپی کنند.