Welcome to Central California Alliance for Health!
Welcome to Central California Alliance for Health (the Alliance). Because you are eligible for Medi-Cal health coverage, you are now a member of the Alliance health plan. The Alliance provides Medi-Cal health coverage for Santa Cruz, Monterey and Merced counties. We help members get started with their Alliance health plan, find a doctor, answer questions about their health care coverage and provide resources to learn how to be healthy. Healthy people, healthy communities is the vision we work towards every day!
We are here to help you. You can speak to an Alliance Member Services Representative by calling 800-700-3874, Monday through Friday between 8 a.m. and 5:30 p.m. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
We have offices in Santa Cruz, Monterey and Merced counties. The people who work at the Alliance also live in these counties because we know it is important to have a close connection to the communities we serve.
As a new member, here are some next steps:
You will pick one doctor to see for all your health care needs. We call that doctor your Primary Care Provider or PCP. If you do not pick a PCP by the end of the month, we will pick one for you. Once you have a doctor, be sure to schedule an appointment for a check-up and initial health assessment within 120 days (4 months) of becoming an Alliance Member. If you need help choosing a doctor, we can help. We walk you through the process on our Find a Doctor page.
There are many services you can do yourself online, such as changing your contact information and finding forms you might need. Find out more on our Online Self-Service page.
Have a question? You are not alone! Our FAQ page has a list of common questions asked by members. You will also find our answers to those questions.
We are here to help you.
You can speak to an Alliance Member Services Representative by calling 800-700-3874
Contact Member Services
- Monday through Friday, from 8 a.m. to 5:30 p.m.
- Phone: 800-700-3874
- Deaf and Hard of Hearing Assistance
Alliance TTY Line: 877-548-0857
- Nurse Advice Line