Get Started

As a new member, you will receive an Alliance Member ID card in the mail. You can also have a new one mailed to you if your card is lost or your information changes by filling out the Replace ID Card form.

You will pick one doctor to see for all your health care needs. We call that doctor your Primary Care Provider or PCP. If you do not pick a PCP by the end of the month, we will pick one for you. Once you have a doctor, be sure to schedule an appointment for a check-up and initial health assessment within 120 days (4 months) of becoming an Alliance Member. If you need help choosing a doctor, we can help. We walk you through the process on our Find a Doctor page. You can also call Member Services for assistance.

The Alliance covers most health care services provided by your doctors, hospitals and licensed allied health care providers. The Member Handbook has information about all of your Alliance benefits, services and member rights. You can view the Member Handbook online or fill out the Request Member Handbook form to get a printed copy sent to you in the mail. Learn more about your health plan on the About Your Health Plan page.

There are many services you can do yourself online, such as changing your contact information and finding forms you might need. Find out more on our Online Self-Service page.

Have a question? You are not alone! Our FAQ page has a list of common questions asked by members. You will also find our answers to those questions.