参加联盟供应商满意度调查！
We want to hear your feedback! Be on the lookout for the 2026 Provider Satisfaction Survey via email or postal mail between July and September. The survey will come from Press Ganey.
Once you receive it, please take a few minutes to complete the survey to share your insights and suggestions.
The survey measures overall provider satisfaction with the Alliance, as well as satisfaction with:
- 索赔支付和处理。
- 医疗保健服务。
- 协调护理。
- 健康计划呼叫中心工作人员。
- 提供商关系。
- 获得紧急和常规护理。
- Cultural and linguistic services.
- 社区护理协调。
- 提供商门户。
我们密切跟踪关键发现和趋势，以指导短期和长期计划。
Thank you in advance for taking the time to participate in the survey. We appreciate your candid feedback and your partnership in providing accessible, quality health care guided by local innovation!
Watch the 2026 Care-Based Incentive (CBI) Introduction training!
Providers and practice staff are invited to view the new 2026 Care-Based Incentive (CBI) Introduction Training. This training provides an overview of the CBI program and the tools available to support provider participation and performance.
Topics covered include:
- An overview of the CBI program, measure types, payment timelines and available resources.
- Programmatic measures, including Care Coordination (Access and Hospital & Outpatient) and Quality of Care measures.
- Fee-for-service measures.
- An overview of 提供商门户 reports and their connection to CBI performance.
- An introduction to the Data Submission Tool and how providers can submit data to receive 高等教育信息系统 和 CBI 信贷。
- Information regarding CBI forensic visits.
了解更多
访问 CBI Resources webpage for additional information about these tools and measures.
问题？
Please contact your Provider Relations Representative at 800-700-3874, ext. 5504.
Mental health in BIPOC communities: Six tips for closing care gaps
(BIPOC) communities are diverse, with health care experiences and needs shaped by culture, identity, language and family.
BIPOC populations often face barriers to accessing care. Federal data shows that Black, Asian American and Hispanic/Latino adults continue to access mental health treatment at lower rates than U.S. adults overall. In 2024, treatment rates were 45% lower among Asian American adults, 36% lower among Black adults and 28% lower among Hispanic/Latino adults. Contributing factors may include stigma, cost, language needs, limited provider availability and previous negative experiences (KFF).
Providers play a key role in improving health outcomes and access to behavioral health services for BIPOC Alliance members. Here are six ways to support more equitable care:
- Screen routinely. Use validated tools to screen for depression, anxiety, substance use and suicide risk. Ensure positive results receive timely follow-up and appropriate referrals.
- Provide culturally responsive care. Ask how culture, family, language and community may affect care. Avoid assumptions and involve members in treatment decisions.
- Use qualified language services. Offer professional interpretation and translated materials. The Alliance offers 语言协助服务 to members at no cost.
- Close the referral loop. Confirm members were able to schedule and attend services. Address barriers such as 运输, appointment availability or uncertainty.
- Review patterns. Consider whether differences exist in screening, referrals, appointments, treatment engagement or outcomes across patient populations.
- Coordinate care. Use warm handoffs, follow up on referrals and coordinate across primary care, behavioral health and community-based services.
联盟资源
接触 Behavioral Health Care Management for additional resources and support. Providers may call 831-430-5504 or submit a 转介表格 通过联盟网站。.
