Your TotalCare Member ID Card

• 成员： Only the person named on the ID card may use this card to get services.
• 会员ID： This number is unique to you. You will need it when you call Member Services or make an appointment with your provider.
• 护理管理: This is the number to call when you want to reach your Care Coordinator - your main point of contact. They will help you coordinate your care.
• MedicareRx Coverage Info: Important information for your pharmacist.
• PCP Group Name: Your primary care provider group’s name.
• PCP Phone: Your primary care provider group’s phone number.

On the back of your card, there are important phone numbers you might need.

• 会员服务: Call this number to speak to TotalCare Member Services.
• 电传打字： If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to TotalCare Member Services.
• 24/7 Nurse Advice Line: 如果您对非紧急医疗情况或健康问题有疑问，请拨打此号码。护士每周 7 天、每天 24 小时为您解答医疗保健问题并提供下一步建议。
• Behavioral Health: You can call this number for behavioral and mental health support. Services can include counseling, therapy and medication.
• Pharmacy Help Desk: Call this number if you have questions about your prescription drug coverage or questions about network pharmacies.
• Medi-Cal Dental Program: Where you’ll call if you have questions about your dental coverage.
• 网站： TotalCare website address.
• Send Claims To: This is the address your providers will send their claims.
• Claims Inquiry: This is the phone number your providers will call if they have question regarding claims.

If you do not get your TotalCare ID card within 10 days after you enroll, or if your card is damaged, lost or stolen, you can:

• 填写以下表格在线订购新卡 更换身份证表格.
• Call TotalCare Member Services.

It will take up to 10 business days for your replacement ID card to be mailed to you.

To get a digital TotalCare Member ID card:

1. Call Member Services to ask for your digital ID. Make sure to call with your smartphone. You can call the number listed at the bottom of the page.
2. 会员服务代表将向您发送一条安全短信，以便您下载身份证件副本至您的智能手机。
3. 点击安全链接获取您的身份证。然后输入您的姓氏和出生日期。输入正确信息后，您就可以下载您的身份证。

If you are the head of your household, you can also get a digital ID for your children.

Your provider might need to make a photocopy of your ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps:

• Turn off your phone notifications and pull up your ID card on your phone screen.
• 将您的手机交给提供商办公室工作人员，以便他们可以在您的手机上复印您的身份证。