Yuav Ua Li Cas Thaum Muaj Xwm Ceev lossis Xwm Ceev

TotalCare yuav ua kom cov tswvcuab cuam tshuam los ntawm tsoomfwv, xeev lossis lub nroog thaum muaj xwm txheej ceev tseem tuaj yeem tau txais kev pabcuam, txawm tias kev saib xyuas kev noj qab haus huv hauv zej zog raug cuam tshuam.

Peb ua cov kauj ruam ntxiv los txhawb koj los ntawm:

• Muab sijhawm ntau rau kev tso cai ua ntej, ua ntej daim ntawv pov thawj thiab xa mus.
• Txuas ntxiv hnub kawg los ua daim ntawv tsis txaus siab lossis thov kom rov hais dua.
• Pab hloov lossis koom tes saib xyuas, suav nrog cov kws kho mob sab nraud yog tias koj cov kws kho mob ib txwm tsis muaj los yog koj tau raug tshem tawm.
• Cia cov kws kho mob sab nraud muab kev saib xyuas rau koj ntawm kev sib koom them nqi hauv network, suav nrog kev hloov khoom siv kho mob lossis khoom siv uas ploj lawm.
• Pab nrog daim npav ID uas ploj lawm, daim ntawv sau tshuaj ntxiv, kev saib xyuas thiab kev txhawb nqa tom qab kev khiav tawm lossis hloov chaw.

Hu rau Kev Pabcuam Tswvcuab ntawm 833-530-9015 (TTY: 800-735-2929 (Dial 711)) yog muaj lus nug.

Raws li tus tswv cuab TotalCare, koj feem ntau pom cov kws kho mob hauv peb lub network. Thaum muaj kev puas tsuaj, tej zaum koj yuav xav tau kev saib xyuas los ntawm tus kws kho mob uas tsis nyob hauv peb lub network. Peb tso cai rau qhov no kom koj tseem tuaj yeem tau txais kev saib xyuas koj xav tau.

Yog tias koj tsis pom koj tus kws kho mob lossis mus rau koj lub tsev muag tshuaj, peb tuaj yeem pab koj nrhiav lwm txoj hauv kev nyob ze.

Nov yog qhov koj tuaj yeem ua tau:

• Siv peb Cov Ntawv Teev Npe Hauv Online nrhiav cov kws kho mob.
• Hu rau Chaw Pabcuam Tswvcuab ntawm 833-530-9015 (TTY: 800-735-2929 (Dial 711)).
• Yog koj xav tau kev thauj mus los tsis yog xwm txheej ceev (NEMT), hu rau TotalCare ntawm 800-700-3874, ext. 5640 (TTY: 711), Hnub Monday txog Friday thaum 9 teev sawv ntxov txog 12 teev tsaus ntuj thiab 1 txog 4 teev tsaus ntuj, tsawg kawg 5 hnub ua haujlwm ua ntej koj teem caij.
• Yog koj xav tau kev thauj mus los tsis yog kho mob (NMT), hu rau TotalCare ntawm 800-700-3874, ext. 5577 (TTY: 711), Hnub Monday txog hnub Saturday thaum 8 teev sawv ntxov txog 7 teev tsaus ntuj, tsawg kawg 5 txog 7 hnub ua haujlwm ua ntej koj teem sijhawm.

Koj yuav tsum hu rau TotalCare Kev Pabcuam Tswvcuab yog tias koj:

• Poob koj daim npav TotalCare Member ID lossis koj Daim Npav Tus Neeg Tau Txais Kev Pab (BIC).
• Xav tau kev pab nrog cov ntawv sau tshuaj ntxiv.
• Xav tau kev pab yog tias koj yuav tsum khiav tawm lossis yuav tsum tau tsiv mus.

Yog tias koj muaj xwm txheej ceev, hu rau 911 lossis mus rau chav kho mob ceev uas nyob ze tshaj plaws.

Yog xav paub ntxiv txog kev noj qab haus huv, hu rau koj tus kws kho mob. Koj tseem tuaj yeem hu rau Nurse Advice Line txhua lub sijhawm, 24 teev hauv ib hnub, xya hnub hauv ib lub lis piam. Ib tus kws saib xyuas neeg mob tuaj yeem teb koj cov lus nug thiab tuaj yeem txuas koj mus rau tus kws kho mob lossis lwm tus kws kho mob. Cov Nurse Advice Line tuaj yeem hu rau ntawm 844-971-8907. Rau Txoj Kev Pab Hais Lus lossis Hais Lus, hu rau (TTY: 711).

Cov Kev Pabcuam Tsis Muaj Xwm Ceev: Hu rau Cov Kev Pabcuam Tswvcuab kom tau txais kev pabcuam txog teebmeem uas tsis muaj teebmeem txog kev ua neej.

Thaum muaj xwm txheej ceev, koj tuaj yeem tau txais koj cov tshuaj sai kom paub tseeb tias koj tsis khiav tawm.

Hu rau koj lub tsev muag tshuaj txog koj cov tshuaj.

Rau cov tswv cuab TotalCare:

Nrhiav lub tsev muag tshuaj nrog MedImpact

• Hu 800-347-5841
• Nrhiav hauv online. Peb pom zoo kom hu rau koj lub tsev muag tshuaj kom paub meej.

Yog tias koj tsis tuaj yeem ncav cuag koj tus kws kho mob thaum muaj xwm txheej ceev, ntawm no yog yuav ua li cas:

• Mus rau tom tsev kho mob.
• Mus ntsib lub chaw pab cuam hauv zej zog.
• Hu rau 911 yog xav tau kev kho mob ceev.

Yog koj xav tau kev pab, hu rau Chaw Pabcuam Tswvcuab ntawm 833-530-9015 (TTY: 800-735-2929 (Dial 711)).

Xyuas kom tseeb tias koj qhov chaw nyob thiab tus lej xov tooj tshiab nrog TotalCare. Qhov no pab peb tiv tauj koj txog cov txiaj ntsig, cov kev pabcuam thiab txhua yam kev hloov tshiab tseem ceeb. Yog tias peb muaj koj tus lej xov tooj ntawm tes, peb tuaj yeem xa cov ntawv xa mus rau koj, tshwj tsis yog koj tau xaiv tawm.

• Txhawm rau xaiv rov qab rau hauv kom tau txais cov ntawv xov xwm, sau ntawv START mus rau 59849.
• Yog xav tau kev pab, sau ntawv HELP rau 59849.
• Lossis hu rau TotalCare Kev Pabcuam Tswvcuab.

Peb tseem yuav tshaj tawm cov tshiab ntawm lub Alliance lub website yog tias muaj kev tshaj tawm xwm txheej ceev.

Koj ua tau hloov kho koj cov ntaub ntawv tiv tauj online los yog hu rau Kev Pabcuam Tswvcuab.