Yuav Ua Li Cas Thaum Muaj Kev Puas Tsuaj Los Yog Xwm Ceev

TotalCare yuav xyuas kom meej tias cov tswv cuab uas raug kev kub ntxhov hauv tsoomfwv tebchaws, xeev lossis lub nroog tseem tuaj yeem tau txais kev pabcuam them nqi, txawm tias kev kho mob hauv zos raug cuam tshuam los xij.

Peb ua cov kauj ruam ntxiv los txhawb koj los ntawm:

• Muab sijhawm ntxiv rau kev tso cai ua ntej, kev lees paub ua ntej thiab kev xa mus.
• Txuas sijhawm rau kev xa daim ntawv tsis txaus siab lossis thov kom rov hais dua.
• Pab hloov lossis sib koom tes saib xyuas kev kho mob, suav nrog cov kws kho mob sab nraud ntawm lub network yog tias koj cov kws kho mob ib txwm tsis muaj lossis koj raug tshem tawm.
• Cia cov kws kho mob sab nraud ntawm lub network muab kev saib xyuas rau koj ntawm kev sib koom them nqi hauv lub network, suav nrog kev hloov cov khoom siv kho mob lossis cov khoom siv uas ploj lawm.
• Pab nrog cov daim npav ID uas ploj lawm, kev ntxiv tshuaj, kev nkag mus rau kev saib xyuas thiab kev txhawb nqa tom qab kev tshem tawm lossis kev hloov chaw.

Hu rau Cov Kev Pabcuam Tswvcuab ntawm 833-530-9015 (TTY: 800-735-2929 (Hu rau 711)) yog tias muaj lus nug.

Ua ib tug tswv cuab ntawm TotalCare, koj feem ntau pom cov kws kho mob hauv peb lub network. Thaum muaj kev puas tsuaj, koj yuav xav tau kev kho mob los ntawm ib tus kws kho mob uas tsis nyob hauv peb lub network. Peb tso cai rau qhov no kom koj tseem tuaj yeem tau txais kev kho mob uas koj xav tau.

Yog tias koj mus ntsib koj tus kws kho mob tsis tau lossis mus rau koj lub tsev muag tshuaj tsis tau, peb tuaj yeem pab koj nrhiav lwm txoj kev xaiv nyob ze.

Nov yog yam koj ua tau:

• Siv peb Cov Ntawv Teev Npe Hauv Online nrhiav cov neeg muab kev pab.
• Hu rau Cov Kev Pabcuam rau Cov Tswv Cuab ntawm 833-530-9015 (TTY: 800-735-2929 (Hu 711)).
• Yog tias koj xav tau kev thauj mus los uas tsis yog xwm txheej ceev (NEMT), hu rau TotalCare ntawm 800-700-3874, ext. 5640 (TTY: 711), hnub Monday txog hnub Friday txij 9 teev sawv ntxov txog 12 teev tav su thiab 1 txog 4 teev tav su, tsawg kawg yog 5 hnub ua haujlwm ua ntej koj lub sijhawm teem tseg.
• Yog tias koj xav tau kev thauj mus los tsis yog kho mob (NMT), hu rau TotalCare ntawm 800-700-3874, ext. 5577 (TTY: 711), hnub Monday txog hnub Saturday txij 8 teev sawv ntxov txog 7 teev tsaus ntuj, tsawg kawg yog 5 txog 7 hnub ua haujlwm ua ntej koj lub sijhawm teem tseg.

Koj yuav tsum tiv tauj TotalCare Cov Kev Pabcuam rau Cov Tswv Cuab yog tias koj:

• Poob koj daim npav ID rau TotalCare lossis koj daim npav ID rau tus neeg tau txais txiaj ntsig (BIC).
• Xav tau kev pab txog kev ntxiv tshuaj.
• Xav tau kev pab yog tias koj yuav tsum tau khiav tawm lossis yuav tsum tau tsiv tawm.

Yog koj muaj xwm txheej ceev hauv koj lub neej, hu rau 911 lossis mus rau chav kho mob ceev ze tshaj plaws.

Yog koj muaj lus nug txog kev noj qab haus huv, hu rau koj tus kws kho mob. Koj kuj tseem tuaj yeem hu rau Tus Xov Tooj Nug Kev Pab Los Ntawm Tus Kws Tu Neeg Mob txhua lub sijhawm, 24 teev hauv ib hnub, xya hnub hauv ib lub lim tiam. Ib tug kws saib xyuas neeg mob uas tau sau npe tuaj yeem teb koj cov lus nug thiab tuaj yeem txuas koj mus rau kws kho mob lossis lwm tus kws kho mob. Kab Lus Qhia Txog Tus Kws Saib Xyuas Neeg Mob tuaj yeem hu rau ntawm 844-971-8907. Rau Kab Pab Cov Neeg Hnov Lus lossis Hais Lus, hu rau (TTY: 711).

Cov Kev Pabcuam Tsis Yog Xwm Ceev: Hu rau Cov Kev Pabcuam rau Cov Tswv Cuab kom tau kev pab txog cov teeb meem uas tsis txaus ntshai rau lub neej.

Thaum muaj xwm txheej ceev, tej zaum koj yuav tau txais koj cov tshuaj thaum ntxov kom paub tseeb tias koj tsis tas.

Hu rau koj lub tsev muag tshuaj txog koj cov ntawv sau tshuaj.

Rau cov tswv cuab ntawm TotalCare:

Nrhiav ib lub tsev muag tshuaj nrog MedImpact

• Hu 800-347-5841
• Tshawb nrhiav hauv online. Peb xav kom koj hu rau koj lub tsev muag tshuaj kom paub meej.

Yog tias koj hu tsis tau koj tus kws kho mob thaum muaj xwm txheej ceev, ntawm no yog yam koj yuav tsum ua:

• Mus rau ib lub tsev kho mob.
• Mus xyuas lub chaw pabcuam hauv zej zog.
• Hu rau 911 yog tias muaj kev xav tau kev kho mob ceev.

Yog koj xav tau kev pab, hu rau Cov Kev Pabcuam rau Cov Tswvcuab ntawm 833-530-9015 (TTY: 800-735-2929 (Hu rau 711)).

Xyuas kom tseeb tias koj qhov chaw nyob thiab tus xov tooj tau hloov tshiab nrog TotalCare. Qhov no pab peb tiv tauj koj txog cov txiaj ntsig, cov kev pabcuam thiab txhua yam hloov tshiab tseem ceeb. Yog tias peb muaj koj tus xov tooj ntawm tes, peb yuav xa cov lus rau koj, tshwj tsis yog tias koj tau xaiv tsis koom.

• Yog xav rov qab xaiv kom tau txais cov lus ntawv, ntaus START mus rau 59849.
• Yog xav tau kev pab, ntaus ntawv HELP mus rau 59849.
• Los yog hu rau TotalCare Cov Kev Pabcuam rau Cov Tswv Cuab.

Peb kuj tseem yuav tshaj tawm cov xov xwm tshiab rau ntawm Alliance lub website yog tias muaj kev tshaj tawm xwm txheej ceev.

Koj tuaj yeem hloov kho koj cov ntaub ntawv tiv tauj hauv online lossis thaum koj hu mus rau Lub Chaw Pab Cuam Tswvcuab.