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Effective March 1, 2023, Beacon Health Options has changed its name to Carelon Behavioral Health. The services and contact information for Alliance members’ behavioral health benefit are the same.
Call Carelon's toll-free access line
24 hours a day, 365 days a year at 855-765-9700.
Central California Alliance for Health (the Alliance) partners with Carelon Behavioral Health of California (Carelon) to provide members with non-specialty mental health services. Alliance primary care providers (PCPs) are responsible for identifying the need for behavioral health screenings and referrals.
Behavioral health services covered by the Alliance and provided by Carelon include:
- Mental health evaluation and treatment, including individual, group and family psychotherapy.
- Psychological and neuropsychological testing, when clinically indicated to evaluate a mental health condition (prior authorization from Carelon required).
- Outpatient services for the purposes of monitoring drug therapy.
- Outpatient laboratory, drugs, supplies and supplements (excluding anti-psychotic drugs, which are covered by Medi-Cal Fee-For-Service).
- Psychiatric consultation.
Acute medical detoxification, meaning treatment in an acute medical facility for a serious medical condition relating to substance withdrawal, is also available from the Alliance with prior authorization. For acute medical detoxification services, call the Alliance at 800-700-3874, Monday-Friday, 8 a.m. to 5:30 p.m.
Note: Members eligible for both Medicare and Medi-Cal should call Medicare to access behavioral health services at 800-633-4227. If a member experiences access denials from Medicare, the member should contact Carelon and request care management services for assistance.
Emergency and Crisis Contacts
If a member is having a psychiatric emergency and needs immediate help, call 911.
If a member needs to talk about urgent mental health concerns related to thoughts of self-harm or suicide, please refer the member to call the Suicide and Crisis Lifeline: 988. It is available 24 hours a day in English and Spanish.
Looking to support your patients with depression?
This guide is designed to help primary care physicians and office staff to identify and treat depression in patients.
Primary care provider support
Medical providers can consult with the Carelon Behavioral Health National Peer Advisor line. To schedule a peer-to-peer consultation, call 877-241-5575, Monday-Friday, 6 a.m. to 5 p.m. This service allows providers to discuss psychiatric diagnoses or medications.
Contact Provider Services
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Billing questions, claims status, general claims information
General authorization information or questions
Checking the status of submitted authorizations
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Authorizations, general pharmacy information or questions