Enhanced Care Management and Community Supports
Enhanced Care Management (ECM) and Community Supports (CS) are designed to be a set of intensive care coordination services that incorporate multiple delivery systems to provide a person-centered approach to care. These benefits support both the clinical and non-clinical aspects of care for the highest-need Medi-Cal members.
With the provision of ECM and CS being anchored in the community, community-based organizations (CBOs) and community partners play an integral role in the success of these programs. The goal of these services is to be delivered in an in-person manner by community-based providers, to the greatest extent possible. The design of the ECM and CS benefits is to acknowledge the importance of providers working together within a community to identify the needs of members and work towards a more holistic community approach to care. CBOs and community partners are involved not only in servicing members, but identifying members who may benefit from services, discussing new initiatives to support the programs, formulating plans for data sharing and identifying best practices to ensure members can successfully receive the full benefit of these services.
As new initiatives, ECM and CS have pushed the boundaries of a traditional health care delivery approach to begin incorporating the impact of Social Determinants of Health and acknowledge the importance of partnerships amongst local Medi-Cal managed care plans, CBOs and community providers to provide quality accessible care and support for improved health outcomes for the highest-risk members.
Learn more on our Enhanced Care Management and Community Supports page for providers.
Contact the Alliance
- Phone (Toll free): 800-700-3874
- Community Care Coordination Department: 800-700-3874, ext. 5512
Call First
Always contact the agency or organization first to make sure the information is current. You can also call 211 to get current information about resources near you.
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