Cultural and Linguistic Services
The Alliance Cultural and Linguistic (C&L) Services Program strives to provide culturally and linguistically appropriate health care and services for our members regardless of race, color, national origin, ethnic group identification, creed, ancestry, religion, language, age, marital status, sex, sexual orientation, gender identity, health status, physical or mental disability, or identification with any other persons or groups.
Additionally, C&L Services ensure that all members have access to health care providers and services in their language of choice. We accomplish this in the following ways:
- We provide Language Assistance Services for members with limited English proficiency (LEP) or who are deaf or hard of hearing.
- We conduct a Population Health Needs Assessment (PNA) every year.
- We provide cultural competency and health literacy tools to our contracted providers to improve provider-patient communication.
For information about our Cultural and Linguistic Services Program, please call the Alliance Health Education Line at 800-700-3874, ext. 5580 or email us at [email protected].
Population Health Needs Assessment
Resources to Care for Diverse Populations
Contact Provider Services
Billing questions, claims status, general claims information
General authorization information or questions
Checking the status of submitted authorizations
Authorizations, general pharmacy information or questions