File a Grievance
We want you to be happy with your health care and our service. If you are not happy, you can tell us by filing a grievance. We can help you solve problems you may have with a doctor, with the Alliance or with getting medical equipment that you need.
You can file two kinds of grievances: a complaint or an appeal. A complaint is when you file a grievance about a problem you are having with the Alliance or a provider, or with the health care or treatment you got from a provider. An appeal is when you file a grievance about a decision the Alliance made to change or deny services.
You have the right to file a grievance about things like:
- Having to wait a long time to be seen by a doctor or to get an appointment.
- The type of care you received from your doctor or how you were treated in the office.
- Being charged or asked to pay for services you think should have been covered by the Alliance.
You must be an eligible member at the time the problem happened or the date your benefits were denied.
We want to protect your rights. Expressing concerns or filing a complaint will not affect your benefits. Your provider also cannot discriminate against you because you filed a complaint. The Alliance follows State and Federal Civil Rights Laws. Learn more by reading the Alliance Nondiscrimination Notice.