File a Grievance
We want you to be happy with your health care and our service. If you are not happy, you can tell us by filing a complaint, also called a grievance. We can help you solve problems you may have with a doctor, with the Alliance or with getting medical equipment that you need.
You have the right to file a grievance about things like:
- Having to wait a long time to be seen by a doctor or to get an appointment.
- The type of care you received from your doctor or how you were treated in the office.
- Being charged or asked to pay for services you think should have been covered by the Alliance.
- A decision we have made to change or deny services.
Our staff can help you to file a complaint (grievance) or an appeal. An appeal is a disagreement with an Alliance decision. Translation assistance is available when you file a complaint or appeal. You can also have a family member or friend help you file your complaint. We want to protect your rights. Expressing concerns or filing a complaint will not affect your benefits. Your provider also cannot discriminate against you because you filed a complaint.
Grievance Unit Contact
Toll free: 800-700-3874
Local: 831-430-5816
TTY: 800-735-2929
Fax: 831-430-5579
Monday-Friday, 8 a.m. to 5 p.m.