The Alliance offices in Merced, Monterey and Santa Cruz counties are open to help members who want to speak to an Alliance representative in person. We have walk-in hours for members to visit us. You do not need to make an appointment to come talk to an Alliance representative.
The walk-in hours for each office are:
- Merced County office: 9-11:30 a.m., 2-4:30 p.m.
- Monterey County office: 9-11:30 a.m., 2-4:30 p.m.
- Santa Cruz County office: 9-11:30 a.m., 2-4:30 p.m.
The Alliance will follow public health guidelines to slow the spread of COVID-19 and ensure the health and safety of our staff and visitors. Please note that our policies for in-person office visits may change based on public health guidelines. We will keep our website updated with the latest information.
Masks are required to enter an Alliance office. Anyone having COVID-19 symptoms should not visit our offices. Instead, please call us for help.
You may also be able to get help on our website.
Below are just a few of the things you can do online:
If you have questions, please call Member Services at 800-700-3874, Monday through Friday, 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you.
For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
800-700-3874, ext. 5504
To contact your Provider Relations Representative, click the appropriate county in the drop-down menu or view a PDF list of Provider Services contacts.