Complex Cases and Care Coordination
The Complex Case Management team partners with PCPs to provide support to members with complex medical needs. The Care Coordination team assists members with less complex and non-clinical needs.
Referrals for Complex Case Management and Care Coordination
- Read the descriptions for Complex Case Management and Care Coordination to determine whether they are suitable and appropriate for a patient.
- Complete the Case Management Referral Form (used for both programs) and fax to 831-430-5852, ATTN: Case Management.
Contact Care Management
- General and suitability questions:
Phone: 800-700-3874, ext. 5512
- Fax: 831-430-5852