How to Use Your Alliance Member ID Card

Central California Alliance for Health (the Alliance) phone number: Call this number to speak to Member Services at the Alliance.

Member: Only the person named on the Alliance Member ID card may use this card to get services.

Member ID: This number is unique to you. It will be needed when calling Member Services or when you make an appointment with your doctor.

Birth Date: The month, day and year you were born.

PCP: Your doctor’s name, address and phone number.

Effective Date: The date your health coverage begins.

Program: Shows the program you are enrolled in:

• Medi-Cal.
• Alliance Care In-Home Supportive Services (IHSS).

At the bottom of the card are some important phone numbers:

24/7 Nurse Advice Line: If you have questions about a non-emergency medical situation or health concern, call this number. A nurse is available 24 hours a day, 7 days a week to answer your health care questions and offer advice on what to do next.

Mental health: Behavioral and mental health provider. These services can include counseling, therapy and medication.

Vision: Eye care provider.

Dental: Dental care provider.

TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to Member Services at the Alliance.

If you are a new Medi-Cal member with the Alliance, your Alliance Member ID card will be mailed to you within 7 days of enrolling. After you find a doctor and complete the Choose or Change Primary Doctor form, you will get a new card with the name of your doctor and contact information on it.

If you do not get your Alliance Member ID card after a few weeks of enrolling, or if your card is damaged, lost or stolen, you can:

• Order a new card online by filling out the Replace ID Card form.
• Call Member Services at the Alliance to request a new one.

You should have received your Medi-Cal BIC when you first became eligible for Medi-Cal benefits. There are two different types of the BIC card and either one will work. Below are samples of what your BIC will look like:

Sample 1	Sample 2

If you did not receive your Medi-Cal BIC or it is lost or stolen, please contact your local county Medi-Cal office to request a new one: