How to Use Your Alliance Member ID Card
As a member of the Alliance, you will get an Alliance Member ID card. Your Member ID card contains important information. The Alliance card is different from your Medi-Cal Benefits Identification Card (BIC) but you need both. Always carry both cards with you and show them any time you get medical care or medication. If you have other insurance cards, like Medicare, you should also show them.
Below is an example of what your Alliance Member ID card will look like:
Here is what each item on your Alliance Member ID card means:
Central California Alliance for Health (the Alliance) phone number: Call this number to speak to Member Services at the Alliance.
Member: Only the person named on the Alliance Member ID card may use this card to get services.
Member ID: This number is unique to you. It will be needed when calling Member Services or when you make an appointment with your doctor.
Birth Date: The month, day and year you were born.
PCP: Your doctor’s name, address and phone number.
Effective Date: The date your health coverage begins.
Program: Shows the program you are enrolled in:
- Alliance Care In-Home Supportive Services (IHSS).
At the bottom of the card are some important phone numbers:
24/7 Nurse Advice Line: If you have questions about a non-emergency medical situation or health concern, call this number. A nurse is available 24 hours a day, 7 days a week to answer your health care questions and offer advice on what to do next.
Mental health: Behavioral and mental health provider. These services can include counseling, therapy and medication.
Vision: Eye care provider.
Dental: Dental care provider.
TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to Member Services at the Alliance.
If you do not get your Alliance Member ID card after a few weeks of enrolling, or if your card is damaged, lost or stolen, you can:
- Order a new card online by filling out the Replace ID Card form.
- Call Member Services at the Alliance to request a new one.
You should have received your Medi-Cal BIC when you first became eligible for Medi-Cal benefits. There are two different types of the BIC card and either one will work. Below are samples of what your BIC will look like:
|Sample 1||Sample 2|
If you did not receive your Medi-Cal BIC or it is lost or stolen, please contact your local county Medi-Cal office to request a new one:
|Merced County Human Services Agency||209-385-3000|
|Monterey County Department of Social Services||877-410-8823|
|Santa Cruz County Human Services Department||888-421-8080|
Contact Member Services
- Monday through Friday, from 8 a.m. to 5:30 p.m.
- Phone: 800-700-3874
- Deaf and Hard of Hearing Assistance
Alliance TTY Line: 877-548-0857
- Nurse Advice Line