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Interpreter Services Provider Quick Reference Guide

Telephonic Interpreter Service

Telephonic interpreters are available to eligible Alliance members for Alliance-covered services.
Providers may access interpreter services from one of the approved vendors listed below:

Language Line Solutions	CBDIO Interpreting
Offers over 200 foreign languages, including indigenous languages. Dial the toll-free number: 855-469-5222 Provide the Alliance access code: 844038 At the prompt select desired language: 1 – For Spanish. 6 – For all other languages or Customer Service Associate. Provide the following: Language needed. Caller’s first name. Doctor’s last name and company name. City. Alliance Member ID. For a Mixteco telephonic interpreter, please call ahead to schedule an interpreter.	Specializes in indigenous languages from Mexico and Central America Dial the toll-free number: 559-840-9384 Provide the Alliance access code: 844039 Provide the following: Indigenous language needed.  Include the name of the member’s town of origin, district and state if possible (ex: San Miguel Cuevas, Juxtlahuaca, Oaxaca).   Caller’s first name.   Alliance member’s full name.   Alliance member’s ID.   Alliance member’s date of birth.   Doctor’s name or name of the facility.  Appointment date and time.  For an indigenous telephonic interpreter services request, please call ahead to schedule for an interpreter.

Language Line Solutions

CBDIO Interpreting

Offers over 200 foreign languages, including indigenous languages.

Dial the toll-free number: 855-469-5222
Provide the Alliance access code: 844038
At the prompt select desired language:
1 – For Spanish.
6 – For all other languages or Customer Service Associate.
Provide the following:
- Language needed.
- Caller’s first name.
- Doctor’s last name and company name.
- City.
- Alliance Member ID.

For a Mixteco telephonic interpreter, please call ahead to schedule an interpreter.

Specializes in indigenous languages from Mexico and Central America

Dial the toll-free number: 559-840-9384
Provide the Alliance access code: 844039
Provide the following:
- Indigenous language needed. 
- Include the name of the member’s town of origin, district and state if possible (ex: San Miguel Cuevas, Juxtlahuaca, Oaxaca).  
- Caller’s first name.  
- Alliance member’s full name.  
- Alliance member’s ID.  
- Alliance member’s date of birth.  
- Doctor’s name or name of the facility. 
- Appointment date and time.

For an indigenous telephonic interpreter services request, please call ahead to schedule for an interpreter.

Provider Instructions: Brief the interpreter about type of call and summarize what you wish to accomplish. Provide special instructions as needed.

Face-to-Face Interpreter Service

The Alliance will authorize* face-to-face interpreter services for eligible Alliance members for Alliance-covered services and only when the following situations are present:

Members who are deaf or hearing-impaired
End-of-life issues
Abuse or sexual assault issues
Complex procedures or courses of therapy

* Please call the Alliance Health Education Line at (800) 700-3874, ext. 5580 or submit a request form via fax to (831) 430-5850.
Requests should be made within 5–7 business days for all American Sign Language (ASL) and 7–10 business days for all non-ASL.
Additional medical documentation is required for all non-ASL requests.
Download the Face-to-Face Interpreter Request Form

Other Interpreter Services for Hearing-impaired Members (TTY: Dial 7-1-1)

Additional Information on interpreter services can be found on the Alliance provider website at thealliance.health.
Please report any interpreter access or quality issues to the Cultural and Linguistic Team by calling the Alliance Health Education Line at (800) 700-3874, ext. 5580 or via email at listC&[email protected].

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