Interpreter Services Provider Quick Reference Guide
Telephonic interpreters are available to eligible Alliance members for Alliance-covered services.
Providers may access interpreter services from one of the approved vendors listed below:
|Pacific Interpreters||Indigenous Interpreting +|
Offers over 200 foreign languages
Specializes in indigenous languages from Mexico and Central America
Provider Instructions: Brief the interpreter about type of call and summarize what you wish to accomplish. Provide special instructions as needed.
The Alliance will authorize* face-to-face interpreter services for eligible Alliance members for Alliance-covered services and only when the following situations are present:
- Members who are deaf or hearing-impaired
- End-of-life issues
- Abuse or sexual assault issues
- Complex procedures or courses of therapy
* Please call the Alliance Health Education Line at (800) 700-3874, ext. 5580 or submit a request form via fax to (831) 430-5850.
Requests should be made within 5–7 business days for all American Sign Language (ASL) and 7–10 business days for all non-ASL.
Additional medical documentation is required for all non-ASL requests.
Download the Face-to-Face Interpreter Request Form
Providers may also use the Hearing or Speech Assistance Line at (800) 735-2922 (English) or (800) 855-3000 (Spanish) to communicate with a hearing-impaired member via the phone.
Additional Information on interpreter services can be found on the Alliance provider website at thealliance.health
Please report any interpreter access or quality issues to the Cultural and Linguistic Team by calling the Alliance Health Education Line at (800) 700-3874, ext. 5580 or via email at listC&L@ccah-alliance.org