Interpreter Services Provider Quick Reference Guide
Language assistance services are available for Alliance network providers to utilize with Alliance members. The service is not available for non-contracted providers unless approved to provide Alliance-covered services to Alliance members.
Providers may access telephonic interpreter services from one of the approved vendors listed below:
| Language Line Solutions | CBDIO Interpreting |
|---|---|
|
Offers over 200 languages.
Note: For a telephonic interpreter in the following indigenous languages, please call ahead to schedule an interpreter: Akateko, Kanjobal, Kiche, Mam, Mixteco (Alto and Bajo) and Q'eqchi’. |
Specializes in indigenous languages from Mexico and Central America
Note: For an indigenous telephonic interpreter services request, please call ahead to schedule an interpreter. |
Provider instructions: Brief the interpreter about type of call and summarize what you wish to accomplish. Provide special instructions as needed.
In-person interpreter services are available for Alliance members during Alliance-covered services. Examples for when to use in-person interpreter services include:
- For members who are deaf and/or hard of hearing.
- Complex procedures or courses of therapy.
Providers can call the Alliance Health Education Line at 800-700-3874, ext. 5580, download and complete the Interpreter Request Form or fill out the online Interpreter Request Form. Forms are located on our Cultural and Linguistic Services page for providers and can be submitted via fax to 831-430-5850 or emailed to ListC&[email protected]
Requests should be made within 5–7 business days for American Sign Language (ASL) and 7–10 business days for all non-ASL.
Virtual remote interpreter (VRI) services are a good option when an in-person interpreter might not be available or easy to access. VRI services are available for Alliance members during Alliance-covered services. Examples of when to use VRI services include:
- For members who are deaf and/or hard of hearing.
- Telehealth appointments.
- For languages that are harder to fill in the appointment area.
Providers can call the Alliance Health Education Line at 800-700-3874 ext. 5580, download and complete the Interpreter Request Form or fill out the online Interpreter Request Form. Forms are located on our Cultural and Linguistic Services page for providers and can be submitted via fax to 831-430-5850 or emailed to ListC&[email protected].
Requests should be made within 5–7 business days for American Sign Language (ASL) and 7–10 business days for all non-ASL.
Providers can also use the Deaf and Hard of Hearing Assistance line at 800-735-2929 (English) or 800-855-3000 (Spanish) to communicate with members who are deaf and/or hard of hearing via the phone.
Additional Information on interpreter services can be found on our Cultural and Linguistic Services page for providers.
Please report any interpreter access or quality issues to the Cultural and Linguistic team by calling the Alliance Health Education Line at 800-700-3874, ext. 5580 or via email to ListC&[email protected].
