Find a Doctor
Contact Member Services
- Monday through Friday, from 8 a.m. to 5:30 p.m.
- Phone: 800-700-3874
- Deaf and Hard of Hearing Assistance
Alliance TTY Line: 800-735-2929 (Dial 711)
- Nurse Advice Line
A Primary Care Provider or PCP is a person or clinic that provides medical care. You will pick one doctor to see for all your health care needs. Your PCP can be a:
You can also choose a Federally Qualified Health Center (FQHC) or a Rural Health Clinic (RHC) as your PCP. These health centers are located in areas that do not have many health care services.
You must pick a PCP within 30 days of enrolling in the Alliance. If you do not, the Alliance will assign you to a PCP. To find a PCP near you, go to the online Provider Directory or call Member Services. We are here to help.
You should see your PCP for a new patient exam within 120 days (4 months) of becoming an Alliance member.
Call or make an appointment to see your PCP first when you need medical care. Your PCP can do many things for you, such as:
Over time, your PCP will get to know your health history and help you make good choices so you can stay well.
Use the Provider Directory to find a doctor and pick your Primary Care Provider (PCP). You may need a referral from your PCP before making an appointment with a specialist for non-emergency care. Call your PCP to find out if a referral is required.
There are three ways to look for a provider:
For more help using the online Provider Directory, view this step-by-step guide.
To change your PCP, call Member Services at the Alliance or fill out the Change Primary Doctor form. The change will be in effect on the first day of the next month.
Call your PCP’s office to make an appointment with your doctor.
If your current PCP is not in the Alliance network, you may still be able to keep seeing them for up to 12 months. Here are the reasons you can keep seeing them:
Your out-of-network provider must accept the same terms and conditions that Alliance providers agree to. Your provider must also meet the Alliance’s applicable professional standards and have no disqualifying quality-of-care issues.
If your providers do not join the Alliance network by the end of 12 months, you will need to switch to providers in the Alliance network.
To learn more about continuity of care and eligibility qualifications, and all available services, contact Member Services at 800-700-3874, Monday through Friday from 8 a.m. to 5:30 p.m. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).