Behavioral health support for Hispanic and Latino American members


The Alliance supports the behavioral health needs of our Hispanic and Latino members.

In honor of Hispanic Heritage Month (September 15-October 15), we want to share services and resources that support the behavioral health needs of our Hispanic and Latino American members.

In a 2021 national survey on behavioral health¹:

  • Only 36% of Hispanic and Latino Americans got mental health services compared to non-Hispanic Whites (52%). Both groups reported mental health illness at about the same rate.
  • Suicide is the third-leading cause of death among Hispanic and Latino Americans ages 10-24 and males ages 25-34.

Taking care of your behavioral health is an important part of your total health and wellness. Behavioral health includes mental health and concerns with substance use or challenging behaviors. There are many reasons people may not seek help for behavioral health. Some people may feel that their doctor does not understand them or their culture. Or there might be a cultural stigma to getting care.

Many people across all cultures struggle with behavioral health concerns. It is important to seek help early! 

How to get behavioral health services

If you are feeling sad, anxious, depressed or struggling with substance use, you are not alone! We can refer you to resources to help.

  • For mental health or behavioral help call Carelon Behavioral Health at 855-765-9700. This toll-free number is available 24 hours a day, 7 days a week.
  • For substance use services, contact your county’s Behavioral Health department:
    Merced County: 888-334-0163
    Monterey County: 888-258-6029
    Santa Cruz County: 800-952-2335

For more information and resources, visit our Behavioral Health Care page.

If you or a family member is struggling or in crisis, call or text 988. The 988 Suicide & Crisis Lifeline is available in English and Spanish.
If you are having a health emergency, call 911 or go to the nearest emergency room.  

Alliance members can get mental health care

A member’s cultural background and language is important to their health care. We respect the cultures of our Alliance members. Everyone has the right to quality health care that is appropriate with each person’s culture.

That is why we want to make sure our members feel comfortable with their health care providers. Here are some services we offer:

Language Assistance Services

Did you know we offer translation and interpreter services? For help with getting an interpreter or written information in your language, please call the Alliance Health Education Line at 800-700-3874, ext. 5580. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language, available to you at no cost.

Change your primary doctor

You can also change your doctor if you feel that your current doctor does not understand your needs. Check out our post, Feel comfortable with your doctor, for more tips. You can use the Provider Directory to search for a doctor in your area. The Provider Directory lists what languages the staff in the doctor’s office speaks. You can also select the gender of your doctor and if they have extended office hours.

To change your doctor, use our online form or call Member Services at 800-700-3874 (TTY: Dial 711), 8 a.m. to 5:30 p.m., Monday through Friday. Member Services has staff members who speak Spanish if that is your preferred language.

¹ Source: SAMHSA 


Did you find this information helpful?

About the contributor:

Kristin Rath

Kristin Rath is a Communications Content Specialist at Central California Alliance for Health (the Alliance). She works with the health plan’s experts to write on a wide range of health care and wellness topics, including checkups, vaccines, behavioral health and food security. Kristin has been with the Alliance since 2019. She holds Master of Arts and Master of Science degrees in communications.

Written in collaboration with subject matter expert: Shaina Zurlin LCSW PsyD., Behavioral Health Director