Where should I get care?


Whether you need a simple check-up or have a medical emergency, there are many places where you can get care. It is important to choose the best option so you can get healthy and stay healthy.  

If you are sick or have a small injury:

Go see your primary doctor. You should always call your doctor first for an appointment. They may have video appointments or available times that may work best for you.   

Your doctor is listed on your Alliance Member ID Card. If you are not sure who your doctor is, please call Alliance Member Services at 800-700-3874 (TTY: 800-735-2929 or 711), Monday-Friday from 8 a.m. to 5:30 p.m. 

If you can’t see your doctor: 

Some conditions can be treated right away. The emergency room does not need to be your first option. You can: 

  • Call the Nurse Advice Line: Call the Alliance Nurse Advice Line for help with what to do next for you or your child. Call 844-971-8907 (TTY: Dial 711). 
  • Go to urgent care: Go to urgent care when you are sick or have an injury that does not appear to be life-threatening that can’t wait until the next day. This can be for fevers and colds, vomiting and nausea, pain with urination, mild asthma or minor cuts. 

Life-threatening emergencies 

If you do have a life-threatening condition, such as shortness of breath, chest pain, seizures, severe allergic reactions, slurred speech or sudden numbness and weakness, go to the emergency room.