Did you know that you can get language assistance to help you with your health care? These services are offered at no cost to you!
Alliance members speak more than 29 languages. Our members represent cultures from around the world.
We want to help you find, understand and use the information and services that you need to make health care decisions.
We have services to help people who:
- Speak a language other than English. This includes American Sign Language (ASL).
- Are deaf or hard of hearing.
- Have a visual impairment that makes it hard to read printed information.
Do you have a hard time understanding health information? You are not alone!
Alliance providers and staff are here for you. We want you to be able to get the most out of your health care experience.
Member Services
You can read the member pages on our website in:
- English.
- Spanish.
- Hmong.
Our Member Services Department also speaks these languages. If you call Member Services, you can speak to a representative in English, Spanish or Hmong. You can call us with questions about your health plan.
Call 800-700-3874 (TTY: Dial 711), 8 a.m. to 5:30 p.m., Monday through Friday.
For language assistance, we have a special telephone line to get an interpreter who speaks your language. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
Providers that understand you
When people have a hard time understanding their provider, they are more likely to:
- Miss appointments.
- Not get the care they need.
We work with providers to make it easier for you to get care that reflects your culture and language. We also work hard to make sure that our providers represent the diversity of our members.
You can see a doctor who speaks a language other than English. You can find these doctors in your Provider Directory or by calling Member Services.
Interpreters
If you have trouble talking with your doctor, we can help. You do not have to use family or friends to interpret for you.
You can have a trained interpreter help you at your doctor’s appointment! You can also ask for a trained American Sign Language (ASL) interpreter.
When you call to make an appointment with your doctor’s office, let them know which language you need. In most cases, an interpreter will help you over the phone. An in-person interpreter may also be used. The Alliance must approve in-person cases ahead of time.
Large print, different languages and other formats
You can ask for information about your health care in:
- Large print.
- Audio.
- Accessible electronic formats.
- Other formats.
You can also ask for written information in languages other than English.
- To get interpreter services or written information in different languages, call the Alliance Health Education Line at 800-700-3874, ext. 5580.
- To ask for materials in other formats, call Alliance Member Services at 800-700-3874 (TTY: Dial 711), 8 a.m. to 5:30 p.m., Monday through Friday.
Learn more on our language assistance page.
