The Alliance will transition from to a new care management system called Jiva on July 15, 2024. This shift will enhance our service offerings and streamline your experience.
Please register for one of our virtual training sessions ahead of the transition. These training sessions will provide an overview of the new Jiva platform, including a step-by-step demonstration on how to log in and manage requests for authorizations and referrals.
Jiva training sessions
Please register for one of the following events:
Additional resources
We will be available to assist you throughout the transition process and address any questions or concerns you may have.
If you have questions, please reach out to Portal Help at [email protected].
To read more about why we are transitioning to Jiva, please read our announcement in a previous edition of the Digest.
