Patients often do not show up for their scheduled doctor’s appointments (called a no-show). The reason might be because they:
- Forgot about the appointment.
- Do not have a way to get to their appointment.
- Are not able to go to the appointment and did not call the doctor’s office to cancel.
When members do not show up to an appointment, their health care is delayed. It is important for our members to receive care at the right time!
How to avoid being a no-show:
- Update your contact information with your doctor’s office to make sure How to avoid missing your doctor’s appointments they have your current information. This will ensure that you receive your appointment reminders.
- If you cannot make it to your appointment, please call your doctor’s office to let them know you will need to reschedule.
Here are some resources to help you get the care you need at the right time:
Language assistance. You do not have to use family or friends to interpret for you. Your doctor can call a special telephone line to get an interpreter who speaks your language. Then you and your doctor will talk through the interpreter. You do not have to pay for this service. For help with getting an interpreter or understanding something we send you in writing, please call Member Services at 800-700-3874, ext. 5505.
Nurse Advice Line. If you or your child is sick or has medical questions, call your doctor. If you can’t reach your doctor, call the Alliance Nurse Advice Line. The service is available to members 24 hours a day, 7 days a week. A registered nurse is ready to answer your health care questions, help you with what to do next and connect you with a doctor. Call 844-971-8907 (TTY: Dial 7-1-1). Transportation. If you have a transportation challenge, please call Member Services at 800-700-3874.
Transportation. If you have a transportation challenge, please call Member Services at 800-700-3874.