Provider News
The Alliance shares provider news to keep contracted providers informed about upcoming trainings, Medi-Cal updates, Alliance health campaigns and resources, regulatory requirements and more.
Contracted Alliance providers will automatically receive a print copy of our quarterly Provider Bulletin.
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45-day notice of change: hair removal prior authorization requirements
Starting Dec. 4, 2022, hair removal procedures including electrolysis and laser will require specific prior authorization documentation.
Important reminder regarding balance billing
The Alliance would like to remind all network providers that balance billing Medi-Cal beneficiaries is prohibited by federal and state law.
Provider Digest | Issue 10
CBI workshop recording, pharmacy/diabetes insights, ECM/CS funding + more
Help billing services understand Prop 56 payments
The Alliance Claims Department is receiving a high volume of calls from provider offices’ billing services staff regarding Proposition 56 payments (Prop 56). Please share any of the following information with your billing services team as it is helpful.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
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