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Care Management Services

The Alliance provides complex case management and health education and disease management services. Refer SPDs to these programs as appropriate.

Transportation Assistance

Call 800-700-3874, ext. 5577.

• For non-emergency medical transportation (NEMT): please call at least 5 days prior to an appointment.
• For Non-medical Transportation (NMT): please call at least 7 days prior to an appointment.

Language Assistance Services

The Alliance offers interpreter services for eligible Alliance members with limited English proficiency (LEP) or who are deaf or hard of hearing. All services are free of charge for providers and members.

To learn more, see the Cultural and Linguistic Services page.

Alliance Provider Bulletin

The Cultural Crossroads section of the Alliance Provider Bulletin provides information on communicating with SPDs and culturally diverse populations.

This training module consists of three parts. When you have completed all three parts, please complete the Training Verification Form to confirm.

Part 1 – Who are Seniors and Persons with Disabilities (SPDs)?

Resources

• Alzheimer's and Dementia Resources for Professionals - Free clinical practice tools, training materials and resources from the National Institute on Aging.
• Stanford Geriatric Education Center

Part 2 – How do Disabilities (SPDs) Affect Access to Care?

Video

• Access to Medical Care
  Introduction to crucial issues that affect the quality of care for patients with disabilities in outpatient clinical settings.

Part 3 – How to Make Health Care Buildings Accessible to SPDs

Training Tools

• Physical Accessibility Review

Resources

• ADA Standards for Accessible Design
• ADA Checklist for Existing Facilities
• Deaf and Disabled Telecommunications Program (DDTP) - Accessing telephone communications for all deaf and disabled Californians.

Part 4 - Verify Completion of Training Module

Please complete this short survey to verify that you have completed the SPD training modules.

• Communicating With and About People With Disabilities
  Using “people-first language” when speaking with people with disabilities.
• Guide to Providing Effective Communication and Language Assistance Services - A guide on effective communication at every point of contact.
• Talking With Your Older Patient: A Clinician's Handbook - Introduction to effective communication skills that are essential in caring for older patients and their families.
• Disability Etiquette: Tips on Interacting with People with Disabilities - Communication strategies when interacting with people with disabilities.
• Access to Medical Care for Individuals With Mobility Disabilities - Provides an overview of accessibility requirements for providing access to medical care for people with mobility disabilities.
• Harris Family Center for Disability and Health Policy - Training materials for working with seniors and persons with disabilities.