Your First Steps as a New Alliance Member

• Member Services: 800-700-3874 (TTY: Dial 711)
  Available Monday through Friday between 8 a.m. and 5:30 p.m. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). 
• Care Management Support: 800-700-3874, ext. 5512
  Our team is made up of nurses, social workers, health educators and care coordinators to provide case management and care coordination.
• Health Education Line: 800-700-3874, ext. 5580
  We have health education programs to give members the tools to get healthy and stay healthy. You can also get rewards for getting routine care!
• Language Assistance Services: 800-700-3874, ext. 5580
  We speak your language, and we have doctors who speak languages other than English. You can get interpretive services and information sent to you in alternative formats like large print and audio.

Transportation Services

Transportation services are available for when you need help with picking up prescriptions and getting to doctor appointments. We offer non-emergency medical transportation (NEMT) and non-medical transportation (NMT).

NEMT is for when you need extra help or have special transportation needs.Examples of NEMT are an ambulance, wheelchair van or air transport. To schedule NEMT:

• Call the Alliance

NMT is for help getting to medical services by passenger car, taxicab or other forms of public or private transportation. To schedule NMT:

• Call 833-244-1678, Monday through Saturday from 8 a.m. to 7 p.m., at least 5 to 7 business days before your appointment.

Emergency Services

You are covered for emergency care 24 hours a day, 7 days a week, even if you are outside of the Alliance’s service area. If it is not an emergency, call your doctor’s office to get instructions for after-hours care or contact the Alliance’s Nurse Advice Line.

24/7 Nurse Advice Line

844-971-8907

If you or your child is sick and you have questions, call the Nurse Advice Line. A registered nurse will answer your health questions and help you decide what to do next.

Vision Services Plan (for routine vision services)

800-877-7195

24/7 Behavioral Health Services: Carelon

855-765-9700 | Carelon website

Carelon can provide a referral for individual, group and family therapy, visits with a psychiatrist, psychological testing, and treatment for autism and other developmental conditions. You do not need approval from the Alliance or your doctor to contact Carelon.

Services covered by Medi-Cal, not the Alliance

Some services are covered by Medi-Cal and not provided by the Alliance. These include dental and pharmacy services. The contact information below is also located on your Alliance Member ID card.

Medi-Cal Dental Program (for dental services)

800-322-6384 | Medi-Cal Dental website

24/7 Medi-Cal Rx (for pharmacy services)

800-977-2273 (TTY: Dial 711) | Medi-Cal Rx website

If you have an issue or concern about medical care or services you have received or want to file a complaint, contact the Alliance. This is called a grievance or appeal. You can file a grievance or appeal for many reasons including problems you may have with a provider or the Alliance. You can file a grievance or appeal by calling Member Services, submitting it through our Alliance website or by mail. You can also get a Grievance and Appeals Form at your PCP’s office.

Mariposa County Health and Human Services Agency

Location:

5362 Lemee Lane
Mariposa, CA 95338

Phone: 209-966-2000 or 800-549-6741

Mailing address:

PO Box 99
Mariposa, CA 95338

Merced County Human Services Agency

Locations:

Phone number: 855-421-6770 (TTY: Dial 711)

Mailing address:

Merced County Human Services Agency
P.O. Box 112
Merced, CA 95341

Monterey County Department of Social Services

Locations:

Phone number: 877-410-8823 (TTY: Dial 711)

Mailing address:

Monterey County Department of Social Services
1488 Schilling Pl
Salinas, CA 93901

San Benito County Health and Human Services Agency, Public Assistance

Phone number: 831-636-4180

Location/Mailing Address:

1111 San Felipe Road-Suite 206
Hollister, CA 95023

Santa Cruz County Human Services Department

Locations:

Phone number: 888-421-8080 (TTY: Dial 711)

Mailing address: Use either the Santa Cruz or Watsonville address above.