Provider Portal

The Alliance’s Provider Portal offers quick and easy online access to the tools and information you need to streamline your administrative processes.

Log in to the Provider Portal

Contracted Alliance providers can use the Provider Portal to:

Check member eligibility.
Submit and manage authorization and referral requests.
Check processed claims, including service line details and payment information.

Contracted primary care providers can use the Provider Portal to:

Access quarterly and monthly quality reports.
Search, view and download linked member lists and reports.

Setting up an account

Have the following information ready to complete the form:

Provider’s name.
NPI #.
Tax ID #.
User’s contact name, phone number, title and email address.
Office manager's name and email address.

Once you have provided your registration information, the Provider Portal Support Team will review and process your request accordingly.

To help you get familiar with the Provider Portal, we provide online resources including a user guide, quick reference and answers to frequently asked questions.

For additional questions or concerns regarding the Provider Portal, please email [email protected] or you may contact the Provider Portal Specialist at 831-430-5518.

Contact Provider Services

General	831-430-5504
Claims Billing questions, claims status, general claims information	831-430-5503
Authorizations General authorization information or questions	831-430-5506
Authorization Status Checking the status of submitted authorizations	831-430-5511
Pharmacy Authorizations, general pharmacy information or questions	831-430-5507