Provider News
The Alliance shares provider news to keep contracted providers informed about upcoming trainings, Medi-Cal updates, Alliance health campaigns and resources, regulatory requirements and more.
Contracted Alliance providers will automatically receive a print copy of our quarterly Provider Bulletin.
If you are not already receiving our email publications, you can sign up for our digital news updates.
Alliance Provider Updates
COVID-19 Testing Site Information and New laws regarding Security Prescription Form requirements and CURES reporting
Documentation Requirements for Billing Telephonic Initial Health Assessment (IHA) Visits
The Initial Health Assessment (IHA) exam, as well as a Staying Healthy Assessment (SHA) form is required by the California Department of Health Care Services (DHCS) to be performed within the first 120 days of enrollment with Medi-Cal.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
Provider News Resources
Provider Resources
Member Resources
GRIEVANCE FORM
Member Handbook
Health Rewards Program
Continuity of Care Policy
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