Provider News
The Alliance shares provider news to keep contracted providers informed about upcoming trainings, Medi-Cal updates, Alliance health campaigns and resources, regulatory requirements and more.
Contracted Alliance providers will automatically receive a print copy of our quarterly Provider Bulletin.
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How to access Pacific Interpreter Services
In June 2022, the Alliance announced that we had partnered with a new indigenous interpreter vendor, Centro Binacional para el Desarrollo Indígena Oaxaqueño (CBDIO) to help meet the linguistic needs of our indigenous speaking community.
Provider Digest | Issue 4
Updated customer service hours, Value-based payments program ends and Annual Provider Appointment Availability Survey
Initial Health Assessment (IHA) Coding Updates
The coding updates include changes to the ICD-10 and CPT codes, impacting the Provider Portal Reports and Care-Based Incentive (CBI) program. These updates are effective immediately.
Infant formula information for families
The California Department of Public Health has released a print-friendly guide for families who are having a hard time finding infant formula.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
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