Watch for the Provider Appointment Availability Survey (PAAS), which will be coming to providers via email between September and November! The Alliance conducts this survey annually to assess our network’s ability to provide care within timely access standards.
Some providers will receive a survey by email from our vendor, Forvis Mazars. If there is no response within 5 business days, providers will receive a survey call. Please encourage reception staff to participate in survey calls.
You may receive survey requests from multiple health plans. Please prioritize Alliance surveys to ensure access to care for our members!
Timely access standards monitored through the PAAS include:
| Urgent Care Appointments | Wait Times |
| Services that do not require prior authorization (PA) | 48 hours |
| Specialty services that require PA | 96 hours |
| Non-Urgent Care Appointments | Wait Times |
| Non-Physician Mental Health Providers and Primary Care (including first prenatal and preventive visits) | 10 business days |
| Specialist and Ancillary Appointments | 15 business days |
| Physical Therapy or Mammography appointment for the diagnosis or treatment of injury, illness or other health condition | 15 business days |
Telehealth appointments demonstrate the means to provide timely access and should be included in your responses.
Find more information on our webpage about timely access to care.
Thank you for your participation! If you have questions, please contact Alliance Provider Relations at 800-700-3874, ext. 5504.
