Enhanced Care Management (ECM)
Enhanced Care Management (ECM) is a no-cost Medi-Cal service that helps members with serious health needs. ECM provides a care team to support your medical care and connect you to services that help you stay healthy and safe.
What can ECM services help with?
If you qualify for ECM, you will be assigned your own care team from one of our qualified providers. This team includes a lead care manager. Your lead care manager will talk with doctors, mental health providers, specialists, pharmacists, case managers, social services providers and others. They will make sure everyone works together to get you the care you need. A lead care manager can also help you find and apply for other services in the community.
A lead care manager can help you:
- Find doctors.
- Schedule appointments for health-related services.
- Manage medications.
- Set up a ride to go to the doctor or pharmacy.
- Find and apply for community-based services that you need. These services can include support with housing or nutritious food.
- Set up follow-up care after the hospital.
ECM is for Medi-Cal members who have serious health, mental health or day-to-day living needs. You may qualify if any of the following describe you:
- You are homeless or at risk of losing your home.
- You use the emergency room or hospital often.
- You have a serious mental health condition or substance use disorder.
- You live in or are leaving a nursing home or similar care facility.
- You are pregnant or recently had a baby.
- You are or were in foster care.
- You recently left jail, prison or a youth correctional facility.
- You have a disability, brain injury or a condition like HIV or AIDS.
- You are enrolled in CCS or WCM and need extra help.
- You are pregnant or postpartum and identify as Black, American Indian or Alaska Native or Pacific Islander.
If you have questions about whether you qualify for ECM services, our team is here to help. Call Member Services at 800-700-3874, Monday to Friday, 8 a.m. to 5:30 p.m.
You can use the ECM/CS Member Service Change Request Form to ask for changes to the services you are getting.
How can I get ECM services?
You can apply for ECM services by filling out the form below:
Members can also call the Alliance Member Services Department at 800-700-3874 from 8 a.m. to 5:30 p.m., Monday through Friday. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
Contact Member Services
Resources
Resources
Apply for ECM
Apply for Community Supports
- Member Housing Referral Form
- Member Medically Tailored Meals Referral Form
- Member Personal Care and Homemaker Services and Respite Services Referral Form
- Environmental Accessibility and Adaptability (EAA) Member Referral Form
Change ECM/CS services
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