Give help. Toolkit for Renewal Support Partners.
Medi-Cal changes are continuing. Community partners and providers can help eligible members renew and maintain their coverage.
Join a broader effort to provide trusted Medi-Cal renewal support.
- Get training to provide accurate and consistent renewal assistance.
- Access practical tools and ongoing support from the Alliance.
- Help members complete renewals accurately and avoid unnecessary delays.
- Stay up to date with Medi-Cal changes and remind members to renew on time.
- Sign up to receive The Beat, our bi-monthly newsletter for community partners who share our vision of healthy people and healthy communities.
See the organizations already helping members with Medi-Cal renewals at no cost across Alliance service areas. View Medi-Cal Renewal Assistance Partners.
Outreach Tools
The Alliance offers enrollment and renewal flyers and videos that partners can share with members.
The Department of Health Care Services (DHCS) provides resources to help members understand, use and keep their coverage. Many of these materials are available for print distribution.
- BenefitsCal website
Information on how to apply, create personal user accounts, access CBO account information and find resources. - BenefitsCal Help Center
FAQs, forms, learning tools and support options for applying for benefits and using BenefitsCal. - Tutorial Videos
Alliance contracted providers can check members’ upcoming redetermination dates up to 45 days in advance through the Provider Portal. View Provider Portal instructions.
Medi-Cal eligibility requirements may change. Use these state resources for the latest information and guidance.
- 2027 Medi-Cal Fee-For-Service Transition: Learn about the transition for certain Medi-Cal members with Unsatisfactory Immigration Status (UIS), including what providers need to know and how to prepare.
- Medi-Cal eligibility changes: Get the latest information from the California Department of Health Care Services (DHCS).
- Immigration status and Medi-Cal: Learn about Medi-Cal eligibility based on immigration status and get answers to frequently asked questions.
- Public charge: Find information about public charge and access resources for California immigrants.
Under Health Navigation, a Community Health Worker (CHW) can help a member maintain enrollment in government programs related to improving their health if the services are provided as part of a plan of care.
The Alliance reimburses contracted and credentialed CHWs for qualifying services that meet DHCS requirements.
Learn more about the Community Health Worker benefit.
Questions?
If you are a community partner interested in learning how to be a Renewal Assistance Partner, please email [email protected].
If you are a provider and have any questions about how you can support members through the renewal or enrollment process, please contact your Provider Services Representative.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
Provider Resources
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