How to Use Your Alliance Member ID Card

Central California Alliance for Health (the Alliance) phone number: Call this number to speak to Member Services at the Alliance.

Member: Only the person named on the Alliance Member ID card may use this card to get services.

Member ID: This number is unique to you. It will be needed when calling Member Services or when you make an appointment with your doctor.

Birth Date: The month, day and year you were born.

PCP: Your doctor’s name, address and phone number.

Effective Date: The date your health coverage begins.

Program: Shows the program you are enrolled in:

• Medi-Cal.
• Alliance Care In-Home Supportive Services (IHSS).

At the bottom of the card are some important phone numbers:

24/7 Nurse Advice Line: If you have questions about a non-emergency medical situation or health concern, call this number. A nurse is available 24 hours a day, 7 days a week to answer your health care questions and offer advice on what to do next.

Mental health: Behavioral and mental health provider. These services can include counseling, therapy and medication.

Vision: Eye care provider.

Dental: Dental care provider.

TTY: If you are deaf, are hard of hearing or have trouble speaking, this number will connect you to Member Services at the Alliance.

If you are a new Medi-Cal member with the Alliance, your Alliance Member ID card will be mailed to you within 7 days of enrolling. After you find a doctor and complete the Choose or Change Primary Doctor form, you will get a new card with the name of your doctor and contact information on it.

If you do not get your Alliance Member ID card after a few weeks of enrolling, or if your card is damaged, you can:

• Order a new card online by filling out the Replace ID Card form. It will take up to 10 business days for your replacement ID card to be mailed to you.
• Call Member Services at the Alliance to request a new one. When you call Member Services, you can ask for a printed ID card, a digital ID card or both. You can get a digital copy of your Member ID card sent to your smartphone while you are on the phone with Member Services. 

If your card was lost or stolen, you should ask for a new Medi-Cal ID number. Call your county’s Human Services Agency to ask for a new Medi-Cal ID number:

• Mariposa County Health and Human Services Agency: 209-966-2000 or 800-549-6741 (TTY: Dial 711).
• Merced County Human Services Agency: 209-385-3000 or 855-421-6770 (TTY: Dial 711).
• Monterey County Social Services Department: 831-755-4448 or 877-410-8823 (TTY: Dial 711).
• San Benito County Health and Human Services Agency, Public Assistance: 831-636-4180 (TTY: Dial 831-634-4969).
• Santa Cruz County Human Services Agency: 888-421-8080 (TTY: Dial 711).

If your wallet was stolen and it had your Medi-Cal ID in it, call your local police office.

Make sure no one is using your Alliance ID number. You can check your billing information at no cost to you. Call Member Services at 800-700-3874 and ask for a Records Access Request Form. If you get a bill for services you didn’t get, you can make a complaint with the Alliance. Call Member Services at 800-700-3874 for help.

Your provider might need to make a photocopy of your ID card. They can make a photocopy of your printed ID card or your digital ID card. If you only have your digital ID, your provider can take a photocopy of your phone screen if you follow these steps: 

• Turn off your phone notifications and pull up your ID on your phone screen.
• Give your phone to the provider office staff so that they can make a photocopy of your ID on your phone. 

You should have received your Medi-Cal BIC when you first became eligible for Medi-Cal benefits. There are two different types of the BIC card and either one will work. Below are samples of what your BIC will look like:

Sample 1	Sample 2

If you did not receive your Medi-Cal BIC or it is lost or stolen, please contact your local county Medi-Cal office to request a new one: