ECM/CS Resources for Providers
Please review the following ECM/CS resources for providers. You can also find answers to frequently asked questions on our FAQ page.
Community Supports
- APL 21-017: Community Supports Requirements (opens in new tab)
- Community Supports Explainer (opens in new tab)
- DHCS Community Supports Policy Guide
- Get Ready: A Contracting Best Practices Guide for Becoming a Medicaid Community Supports Provider (opens in new tab)
ECM
- CalAIM Enhanced Care Management Policy Guide (opens in new tab)
- Chart Review Guide (opens in new tab)
- ECM Provider IDT Request Tool (opens in new tab)
- Enhanced Care Management for Children and Youth: A Populations of Focus Spotlight (opens in new tab)
- Hospital admission discharge
- Member Toolkit (opens in new tab)
- Outreach Toolkit (opens in new tab)
- Provider Toolkit (opens in new tab)
- Training: Strengthening Documentation, Care Planning and Chart Review (opens in new tab)
General
- Care plans
- Encounter Note Guide (opens in new tab)
- Enrollment and disenrollment
- Training: Jiva Provider Portal (opens in new tab)
Frequent Member & Provider Resources
ECM/CS Contact Information
Alliance ECM team
General Inquires: 800-700-3874 or [email protected]
- Technical help: 831-430-5518
- Authorization questions: [email protected]
Interested in becoming an ECM or CS provider?
Email us at [email protected].
ECM/CS Resources
ECM/CS Provider Directory
Jiva Portal Support
Provider Support Hotline: 831-430-5504
