ECM/CS Resources for Providers
Please review the following ECM/CS resources for providers. You can also find answers to frequently asked questions on our FAQ page.
Community Supports
- APL 21-017: Community Supports Requirements
- Community Supports Explainer
- DHCS Community Supports Policy Guide
- Get Ready: A Contracting Best Practices Guide for Becoming a Medicaid Community Supports Provider
ECM
- CalAIM Enhanced Care Management Policy Guide
- Chart Review Guide
- ECM Provider IDT Request Tool
- Enhanced Care Management for Children and Youth: A Populations of Focus Spotlight
- Hospital admission discharge
- Member Toolkit
- Outreach Toolkit
- Provider Toolkit
- Training: Strengthening Documentation, Care Planning and Chart Review
General
Frequent Member & Provider Resources
ECM/CS Contact Information
Alliance ECM team
General Inquires: 800-700-3874 or [email protected]
- Technical help: 831-430-5518
- Authorization questions: [email protected]
Interested in becoming an ECM or CS provider?
Email us at [email protected].
ECM/CS Resources
ECM/CS Provider Directory
Jiva Portal Support
Provider Support Hotline: 831-430-5504
