We know that some members may have questions or worries about possible changes to immigration and health care rules. We’re here to help you and your family.
We want you to know that:
- Medi-Cal is still open for everyone who is eligible.
- Nothing has changed about who can get Medi-Cal or what it covers. Beginning in January 2026, some members will see a change in their health care benefits and access. Visit the DHCS Medi-Cal page to learn what’s changing and how it may affect you.
- You should keep seeing your doctor to get the care you need.
Need care from the comfort of home? You have options.
While you can continue seeing your doctor, we understand that some members may prefer to get care without leaving home right now. The Alliance has several ways to help you get care at no cost and without going in person to a clinic or doctor’s office.
Here’s how you can get care from home:
- Your doctor: Call your doctor to ask if they offer phone or video visits (called telehealth). You can find their phone number on your Alliance member ID card.
- Nurse Advice Line: Call 844-971-8907 (TTY: Dial 711) any time, day or night. A nurse can answer your health questions, help you decide if you need care right away, and tell you what to do next.
- Rocket Doctor: Call 844-996-3763 or book online. You can talk to a doctor on your phone or on your computer.
- Zócalo Health: Call 213-855-3465 or book online. You can talk to a doctor or promotora de salud on your phone or on your computer.
If you need information about immigration and other resources, here are some places you can go for more support:
Help from the State
- California Department of Social Services: For help with immigration legal services, visit the CDSS website or call (916) 651-8017.
- State Bar of California: To find legal help, visit the State Bar of California website or call (415) 538-2000.
- Deferred Action for Childhood Arrivals (DACA): If you are a DACA recipient, you can visit the California Immigrant Guide or call (800) 807-6755 for help.
- Judicial Branch of California: Access the immigration resource guide to find legal help, resources for parents and more.
- Keep Your Benefits: Get the facts about how your immigration status may change your benefits. Visit the Keep Your Benefits website.
- California Department of Health Care Services: Find answers to your questions about Medi-Cal and how immigration status may impact Medi-Cal eligibility. Visit the Department of Health Care Services website.
- Medi-Cal Program Changes (2026-2027): What Medi-Cal Members Need to Know
Help from your County
Mariposa County
Merced County
- Find legal help for older individuals.
- Find self-help services and resources.
Monterey County
San Benito County
Santa Cruz County
- Get free self-help with basic legal issues.
- Find resources and learn about sanctuary support for undocumented immigrants.
You’re not alone
We know this is a hard time, but you don’t have to face it alone. There are people and programs ready to help you. If you need support, we’re here for you.
For more information, call Member Services at 800-700-3874 (TTY: Dial 711), Monday through Friday, from 8 a.m. to 5:30 p.m.
