Using the Member Portal

1. Log in to the Member Portal.
2. In the top right of your screen, there is text that says “Welcome [Your Name]” with an arrow dropdown. Click on the dropdown and then click Profile. This will take you to your Profile page.
3. On the Profile page, click on the ID Cards tab. This will show your ID card, an option to order a copy of your ID card and an option to print your ID card using your own printer.
4. To order a copy of your ID card from Alliance Member Services, click Order ID Card.
5. To print a copy of your ID card using your own printer, click Print. Note: to print your own copy, you will need your phone or computer to be connected to a printer.

1. Log in to the Member Portal.
2. In the left column of the page, click on Providers. This will take you to the Providers page.
3. On the Providers page, click on the My PCP tab. On this page, you will see your current primary doctor with a star next to their information. You will also see information about doctors you have seen in the past.
4. In the information about your current primary doctor, there is a link to Change PCP. Click on this link. It will take you to a new page where you can search for a new doctor.
5. You can search by provider First Name, Last Name, Gender, County, City and/or Zip Code. Click Search to see your search results.
6. When you find the doctor you would like to see in the search results, click the radio button to choose that doctor and then click the Change button.
7. When you click Change, there will be another field that appears that you will need to fill out that says Reason for Changing your Primary Care Provider. There is a dropdown under this text where you will need to select Member Request and then click Save.

If you go back to your Providers page and view the My PCP tab, your new primary doctor will now be displayed.

Note: these changes are effective starting on the first day of the next month. For example, if you chose a new doctor on September 15, you can start seeing that doctor on October 1.

1. Log in to the Member Portal.
2. In the top right of your screen, there is text that says “Welcome [Your Name]” with an arrow dropdown. Click on the dropdown and then click Profile. This will take you to your Profile page.
3. On your Profile page, the first screen that shows is the Personal Information tab. This page includes your address, phone number(s) and email address. You can edit, delete or add new information in these categories. To edit your information, click Edit under the information you want to update. To delete your information, click Delete under the information you want to delete. If you would like to add additional information in one of the categories, click the Add New button on the right side of the screen.

1. Log in to the Member Portal.
2. On the left side of the screen, click Health Care Coverage. This will take you to your Insurance page. There are two tabs on this page: Active and Inactive. The Active page shows your current insurance, including when it became effective and when it will expire. The Inactive page shows your past insurance, when it became effective and when it ended.