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Home > For Members > Member Services > COVID-19 Testing and Treatment

Member Services

COVID-19 Testing and Treatment

Learn about COVID-19 treatments, what tests are available if you have symptoms and where to get treatment for COVID-19. 

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What should I do if I test positive for COVID-19?

If you test positive for COVID-19:

  • Stay home and away from others.
  • Contact your doctor for treatment options right away. 
  • You can go out once you feel better and have been fever-free for at least 24 hours without medicine.

If you experience any emergency warning signs, such as trouble breathing, call 911 or go to the nearest emergency room.

More information is available on the California Department of Public Health page.

What kind of care should I get for COVID-19?

Urgent care is available

If you have COVID-19 symptoms, you can go to urgent care. Urgent care is for health care you need within 48 hours to prevent serious damage to your health from sudden illness, injury or a complication you already have.

Can’t see your doctor? Call the Nurse Advice Line.

If you are unable to see your doctor and you have COVID-19 symptoms or test positive for COVID-19, you can also call the Nurse Advice Line (NAL). A registered nurse will help you decide what to do next. The NAL is available 24 hours, 7 days a week. It’s fast, easy and at no cost to you. Call: 844-971-8907. TTY: Dial 711.

When to go to the emergency room

Monitor your symptoms and get immediate medical care if you have emergency warning signs (including trouble breathing, persistent pain or pressure in the chest, new confusion, inability to wake or stay awake, or blue-colored skin, lips and/or nails).

COVID-19 treatments

COVID-19 treatments help people recover faster or protect certain people who have a weakened immune system. If you have COVID-19 symptoms and test positive, you can get medication treatment right away. Contact your provider as soon as possible or visit an urgent care location for treatment options.

Some pharmacies may be able to give you a prescription for treatment. Call your pharmacy to see if they offer this service.

Where can I get tested for COVID-19?

At-home COVID-19 tests are available.

You can get over-the-counter (OTC) COVID-19 tests to use at home that are approved by the FDA. To see the list of FDA-approved tests, visit the FDA's At-Home OTC COVID-19 Diagnostic Tests page.

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COVID-19 Vaccine Videos

  • COVID-19 Vaccine Videos

COVID-19 Resources

Support Resources

  • The Alliance contracts with a company called Carelon Behavioral Health to help you connect with the mental health services you need. Call Carelon at 855-765-9700 to speak with someone who can help.
  • Call the COVID-19 Hotline at 833-422-4255 (833-4CA-4ALL) for support.
  • Call 211 for information on local social services.

Resources for Children and Adolescents

  • CDC information for families and children.
  • Managing stress for parents/caregivers and children.
  • For more information on COVID-19 vaccines for children and teens, visit the CDC website.

Resources for Older Adults

  • The State of California’s Aging and Adults Info Line connects to local Area Agencies on Aging. Call 800-510-2020. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 7-1-1).
  • The California Department of Aging has developed a new activity guide and weekly planner, "Feeling Good & Staying Connected".

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