Transportation Services

If you are medically unable to use a car, bus, train or taxi, the Alliance will arrange transportation for you. This type of transportation is called non-emergency medical transportation (NEMT).

NEMT is for when you need extra help or have special transportation needs. Examples of NEMT are an ambulance, wheelchair van or air transport.

To ask for NEMT services that your doctor has prescribed:

• Call the Alliance at 800-700-3874, ext. 5640 (TTY: 711), Monday through Friday from 9 a.m. to 12 p.m. and 1 to 4 p.m., at least 5 business days before your appointment.
• When you have an urgent appointment, call as soon as you can but know that services cannot be guaranteed.
• Please have your Alliance Member ID card ready when you call.

If you are eligible for the benefit, the Alliance will determine which transportation option to provide based on your needs and will help with scheduling.

Transportation to medical services by passenger car, taxicab or other forms of public or private transportation is called non-medical transportation (NMT). NMT is available to members who need help getting to medical services. Members must show that they do not have any other transportation options.

To request NMT services:

• Call 800-700-3874, ext. 5577 (TTY: 711), Monday through Saturday from 8 a.m. to 7 p.m., at least 5 to 7 business days before your appointment.
• When you have an urgent appointment, call as soon as you can but know that services cannot be guaranteed.
• Please have your Alliance Member ID card ready when you call.
  • If you are a TotalCare plan member, you will need your TotalCare Member ID card.

If you are eligible for the benefit, the Alliance will provide the transportation option that best meets your need and help with scheduling.