Provider Medi-Cal Redetermination Tool Kit
The Alliance is preparing members for Medi-Cal changes coming in January 2026. While most will remain eligible, some may see changes and many have questions about how immigration status affects coverage. Providers can play a key role in helping members stay informed and covered.
Here are resources to help members maintain their coverage and support new members in their enrollment process.
Outreach Tools
We offer enrollment and redetermination flyers and videos that providers can share with members.
The Department of Health Care Services (DHCS) also provides a variety of outreach materials to help members understand, use and keep their coverage. Many of these materials are available for print distribution.
You can check members’ upcoming redetermination dates up to 45 days in advance through the Provider Portal. See our instructions for details.
Contact Provider Services
| General | 831-430-5504 |
| Claims Billing questions, claims status, general claims information |
831-430-5503 |
| Authorizations General authorization information or questions |
831-430-5506 |
| Authorization Status Checking the status of submitted authorizations |
831-430-5511 |
| Pharmacy Authorizations, general pharmacy information or questions |
831-430-5507 |
Provider Resources
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