Language Assistance Services

Do you need help talking with your provider or TotalCare in your language?

It is important that you and your provider understand each other clearly. If you have trouble talking with your provider, it could affect your health care. We can help. You don't have to use family or friends to interpret for you. TotalCare's language assistance services can help if you speak a language other than English.

As a TotalCare member, you have the right to these language assistance services at no cost:

• Help for people with disabilities:
  • In-person qualified American Sign Language interpreters.
  • Written materials in large print, audio or other accessible formats.
• Help for people who don’t speak English:
  • Qualified interpreters, either inperson or over the phone.
  • Written information in other languages.

If you need an interpreter:

Tell your provider’s office which language you speak when you call to make an appointment. In most cases, an interpreter will help you over the phone. Sometimes, an in-person interpreter can be used, but TotalCare must approve that ahead of time

There are also providers in our network who speak other languages.

You can find these providers in your Provider Directory or by calling Member Services. Your provider can also call a special phone line to get an interpreter who speaks your language.

For help with getting an interpreter or written information in your language, please call:

• Alliance/TotalCare Health Education Line at 800-700-3874, ext. 5580.
• Hearing or Speech Assistance Line at 800-735-2929 (TTY: 711).
• Member Services at 833-530-9015.

Notice of Availability and Nondiscrimination