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Home > Alliance Medi-Cal Health Care > Get Care > Transportation Services

Transportation Services

Transportation services are available for when you need help with:

Picking up prescriptions.
Getting to your doctor appointments, including appointments for:
- Dental.
- Specialty mental health.
- Substance use disorder.

We can help you with the correct type of transportation to meet your needs. Your doctor may also prescribe the correct type of transportation and have it approved by the Alliance.

The Alliance offers two types of transportation:

Non-emergency medical transportation (NEMT)

Woman assisting a wheelchair user into van using non-emergency medical transportation.

If you are medically unable to use a car, bus, train or taxi, the Alliance will arrange transportation for you. This type of transportation is called non-emergency medical transportation (NEMT).

NEMT is for when you need extra help or special transportation needs. Examples of NEMT are an ambulance, wheelchair van or air transport.

To ask for NEMT services that your doctor has prescribed:

Call the Alliance at 800-700-3874, ext. 5640 (TTY: Dial 711), Monday through Friday from 9 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m., at least 5 business days before your appointment.
When you have an urgent appointment, call as soon as you can but know that services cannot be guaranteed.
Please have your Alliance Member ID card ready when you call.

If you are eligible for the benefit, the Alliance will determine which transportation option to provide based on your need and help with scheduling.

Non-medical transportation (NMT)

Woman in van asking her driver a question during her non-medical transportation route

Transportation to medical services by passenger car, taxicab or other forms of public or private transportation is called non-medical transportation (NMT). NMT is available to members who need help getting to medical services. Members must show that they do not have any other transportation options.

To request NMT services:

Call 800-700-3874, ext. 5577 (TTY: Dial 711), Monday through Saturday from 8 a.m. to 7:00 p.m., at least 5 to 7 business days before your appointment.
When you have an urgent appointment, call as soon as you can but know that services cannot be guaranteed.
Please have your Alliance Member ID card ready when you call.

If you are eligible for the benefit, the Alliance will provide the transportation option that best meets your need and help with scheduling.