Enhanced Care Management (ECM)
Enhanced Care Management (ECM) is a no-cost Medi-Cal service that helps members with serious health needs. ECM provides a care team to support your medical care and connect you to services that help you stay healthy and safe.
What can ECM services help with?
If you qualify for ECM, you will be assigned your own care team from one of our qualified providers. This team includes a lead care manager. Your lead care manager will talk with doctors, mental health providers, specialists, pharmacists, case managers, social services providers and others. They will make sure everyone works together to get you the care you need. A lead care manager can also help you find and apply for other services in the community.
A lead care manager can help you:
- Find doctors.
- Schedule appointments for health-related services.
- Manage medications.
- Set up a ride to go to the doctor or pharmacy.
- Find and apply for community-based services that you need. These services can include support with housing or nutritious food.
- Set up follow-up care after the hospital.
How can I get ECM services?
You can apply for ECM services by filling out the form below:
- Age 21 and over: Adult ECM Member Referral Form (age 21 and over).
- Age 20 and under: Youth ECM Member Referral Form (age 21 and under).
Members can also call the Alliance Member Services Department at 800-700-3874 from 8 a.m. to 5:30 p.m., Monday through Friday. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
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Resources
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