You can now use My Health, the Alliance’s online member portal. It is a new way to get help with some health plan tasks anytime, day or night.
What is the My Health Member Portal?
My Health is a secure website. You can use it on a computer or on your phone web browser. It is not an app.
What can you do in the member portal?
You can:
- Order a new Alliance member ID card.
- Update your personal information (address, phone number, email).
- Change your primary care provider (PCP) (your regular doctor).
- Check your eligibility (see if you are currently covered).
You may also be able to see things like claims, referrals and authorizations and other health plan information.
How to sign up
- Go to the Member Online Account page.
- Create an account if you don’t have one.
- Get help learning how to use the portal.
Good to know
- My Health is only available in English right now.
- If you speak another language, you can still get help by phone at no cost to you.
- Some doctors also have their own patient portals. My Health is for Alliance health plan information and requests.
Need help?
Call Member Services at 800-700-3874, Monday through Friday, 8 a.m. to 5:30 p.m. For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711). If you need language help, we can get an interpreter at no cost to you.
