In September 2024, the Alliance will start to text members about benefits, services and other important topics.
We already text members when they need to renew their Medi-Cal. Now, the Alliance will also text about other updates and topics. Alliance texts will come from the short code 59849.
We don’t charge for our texts, but your phone carrier might apply charges.
How to get Alliance texts
If you are a member, you will get our texts automatically.
If you don’t, call Member Services to update your phone number. You can reach Member Services at 800-700-3874, Monday through Friday, from 8 a.m. to 5:30 p.m.
You can stop or restart texting from the Alliance at any time. The best way to do this is:
- To stop: Text the word “STOP” to 59849.
- To start again: Text “START” to 59849.
What we might text you about
The Alliance might text you about:
- How to get care with the Alliance.
We won’t send you more than four texts per month.
Need help?
Call Alliance Member Services at 800-700-3874 if you have questions about your health care or benefits. When you text HELP, we will send you the phone number for Member Services.
What not to text
- Don’t text about an emergency. If you have an emergency, call 911.
- Don’t share any personal or health information by text. If you need help with your health care, call Alliance Member Services.
Avoid scams
We want to keep your personal information safe. To check if a text is from the Alliance, remember:
- Our texts come from the short code 59849.
- If you get a message from a different number, don’t reply or click any links. Call Member Services to report it.
- The Alliance will never text you to ask for health information or money.
If you are not sure if a text message you got is from the Alliance, do not click on anything in the message. Instead, call Member Services to ask about the message.
It’s also good to watch out for calls from scammers. Read how to protect your information from “vishing.”
Terms and conditions
Visit our website to read the Alliance’s texting terms and conditions.
