As of September 2024, the Alliance is texting members about benefits, services and other important topics. Please share this information with Alliance members in the community.
We already text members when they need to renew their Medi-Cal. Now, the Alliance will also text about other updates and topics related to their health or health plan.
We are sharing this information with community partners because text and call scams are very common. We want to pass along some information that will help if members are wondering whether texts are legitimate.
- Alliance texts will come from the short code 59849. If members get a message from a different number, they should not reply or click any links. If anything about a text is suspicious, it’s better to be cautious. Members should call Member Services to report it.
- The Alliance will never text members to ask for health information or money.
Please encourage Alliance members to keep their contact information updated with the county and with the Alliance so that they can receive updates on their health plan.
More information on the texting program is available via the texting terms and conditions page on our website.
