Please be aware that severe storms in the area may be impacting your healthcare needs. It is important that you follow any evacuation orders from local authorities and have an emergency action plan in place to get the health care you need.
Alliance offices
If you need to speak to someone at the Alliance, call our Member Services Department Monday through Friday, from 8 a.m. to 5:30 p.m. at 800-700-3874. For the Deaf and Hard of Hearing Assistance Line, call 800-735-2929 (TTY: Dial 711).
You can also call 211 for help finding storm resources in Merced, Monterey or Santa Cruz counties.
Provider offices
Please be aware that the storms may be impacting your healthcare provider’s offices. Please call ahead of any appointments to confirm hours during this emergency.
Power Outage
Due to weather conditions, you may lose power during an extended time during this storm
View the PG&E website to learn more.
IMPORTANT: If PG&E needs to turn off power in an area for safety, all PG&E customers who receive power in that area will be affected.
County Resources
Merced County
2023 Flood Resources and Information | Merced County, CA – Official Website (countyofmerced.com)
Monterey County
2023 Winter Storm/ Atmospheric River | Monterey County, CA
Santa Cruz County
Emergency (santa-cruz.ca.us)
Evacuation information
Merced County
- Sign up for emergency updates: Merced County Emergency Notification System | Merced County, CA – Official Website (countyofmerced.com)
Monterey County
- Sign up for emergency alerts Sign up for Alerts | Monterey County, CA
- Evacuation Guide | Monterey County, CA
Santa Cruz County
- Sign up for emergency alerts Emergency Alerts and Warnings (santa-cruz.ca.us)
- Evacuations (santa-cruz.ca.us)
If you have been evacuated, you may apply for hotel stays (Emergency Lodging Assistance) through the Federal Emergency Management Agency (FEMA).
Call FEMA at 800-621-3362 (TTY: 800-462-7585) for more help or to learn more visit FEMA’s website at www.disasterassistance.gov.
Road Closures
Sandbag locations
Merced County
Merced County Sandbag Locations 2022 (countyofmerced.com)
City of Merced
Storm Information (March 2023) | City of Merced, CA
Monterey County
Sandbag and Flood Fighting Information | Monterey County, CA
Santa Cruz County
Sandbag Information | City of Santa Cruz
Medical Emergency
If you have a medical emergency, please call 911 or go to the nearest hospital emergency department
Medical Questions
If you have questions about medical care or if your doctor’s office is open, call your doctor.
If you need to speak to someone at the Alliance, call our Member Services Department Monday through Friday, from 8 a.m. to 5:30 p.m. at 800-700-3874. For the Deaf and Hard of Hearing Assistance Line, call 800-735-2929 (TTY: Dial 711).
Nurse Advice Line
If you or your child is sick or have medical questions, call the Alliance Nurse Advice Line at 844-971-8907 (TTY: Dial 711). The service is available 24 hours a day, 7 days a week at no cost to you. A registered nurse is ready to answer your health care questions and help you with what to do next.
Behavioral Health Services
If you would like to talk to someone about coping with anxiety or depression, please call Beacon at 855-765-9700. Beacon can help you with a referral for individual therapy, visits with a psychiatrist and psychological testing. They are available 24 hours a day, 7 days a week.
Pharmacy
Please contact your pharmacy about your prescriptions.
For Alliance Care IHSS members:
Central California Alliance for Health has activated the emergency services to allow the appropriate submission clarification code to override certain denials for members displaced by the storms. In addition to these emergency service overrides, the Alliance always allows a 5-day emergency supply for members. Pharmacies are to contact MedImpact at (800) 788-2949 or enter submission clarification code to override certain denials.
Find a pharmacy with MedImpact:
Call 800-788-2949
Search online at https://thealliance.health/MedimpactLocator. We recommend members to call the pharmacy to confirm.
For Medi-Cal members:
For urgent or emergency medication supply, pharmacies are to call Medi-Cal Rx at 800-977-2273. Or refer to Emergency Fill section in Medi-Cal Rx Provider Manual at https://medi-calrx.dhcs.ca.gov/home/provider-manual/.
Find a pharmacy with Medi-Cal Rx:
Call 800-977-2273
Search online at https://medi-calrx.dhcs.ca.gov/home/find-a-pharmacy. We recommend members to call the pharmacy to confirm.
