Contact Us
The Alliance offices in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties are open to help members who want to speak to an Alliance representative in person.
Our offices operate Monday through Friday from 8 a.m. to 5 p.m., with limited walk-in days and hours. Please review the walk-in days and hours for your county’s Alliance office before visiting. You do not need to make an appointment to come talk to an Alliance representative.
5362 Lemee Lane
Mariposa, CA 95338
800-700-3874
Walk-in hours: Tuesday and Thursday, 9 a.m. to noon and 1–4:30 p.m.
530 West 16th Street, Suite B
Merced, CA 95340-4710
209-381-5300
Walk-in hours: Wednesday and Friday, 8:30–11:30 a.m. and 1–4:30 p.m.
950 East Blanco Road, Suite 101
Salinas, CA 93901-4487
831-755-6000
Walk-in hours: Tuesday and Thursday, 8:30–11:30 a.m. and 1–4:30 p.m.
1111 San Felipe Road, Suite 109
Hollister, CA 95023
800-700-3874
Walk-in hours: Thursday and Friday, 8–11:45 a.m. and 1–4:45 p.m.
1600 Green Hills Road, Suite 101
Scotts Valley, CA 95066-4981
831-430-5500
Walk-in hours: Wednesday, 8:30–11:30 a.m. and 1–4:30 p.m.
Alliance offices and the Member Services call center are closed on the following holidays:
- New Year’s Day.
- Martin Luther King Day.
- President’s Day.
- Memorial Day.
- Juneteenth.
- Independence Day.
- Labor Day.
- Veterans Day.
- Thanksgiving.
- Day after Thanksgiving.
- Christmas Eve.
- Christmas.
You may also be able to get help on our website.
If you have questions, please call Member Services at 800-700-3874, Monday through Friday, 8 a.m. to 5:30 p.m. If you need language assistance, we have a special telephone line to get an interpreter who speaks your language at no cost to you.
For the Hearing or Speech Assistance Line, call 800-735-2929 (TTY: Dial 711).
For Members
Medi-Cal
Monday through Friday from 8 a.m. to 5:30 p.m.
Call toll free: 800-700-3874
TotalCare
Seven days a week. 8 a.m. to 8 p.m.*
Call toll free: 833-530-9015
*Note: (except Thanksgiving and Christmas) from October 1 through March 31, and Monday to Friday (except holidays) from April 1 through September 30
TTY Line: 800-735-2929 (TTY: Dial 711)
Available 24 hours, 7 days a week. It is fast, easy and at no cost to you.
844-971-8907
800-735-2929 (TTY: Dial 711)
If you have a problem or concern, or wish to file a complaint, you can do one of the following:
- Call Member Services at 800-700-3874.
- Call our Grievance Coordinator at 800-700-3874, ext. 5816.
- File a complaint online.
800-700-3874, ext. 5580
800-700-3874, ext. 5512
800-700-3874, ext. 5512
800-700-3874, ext. 5580
For Providers
Authorizations for Pharmacy
Phone: 831-430-5507
Fax: 831-430-5851
Authorizations - general authorization information or questions (Non - Pharmacy)
Phone: 831-430-5506
Fax: 831-430-5850
After hours number to request authorization for post-stabilization care
Phone 831-423-5560
Authorization Status Requests (Non - Pharmacy)
Phone: 831-430-5511
In-Network Referrals / RAFs
Fax: 831-430-5515
Mailing address to submit authorizations and referrals
Central California Alliance For Health
ATTN: Authorizations and Referrals
P.O. Box 660015
Scotts Valley, CA 95067-0015
800-700-3874, ext. 5512
Fax: 831-430-5852
Complex Case Management
800-700-3874, ext. 5512
Pediatric Case Management
800-700-3874, ext. 5513
Claims inquiries
800-700-3874, ext. 5503
Fax: 831-430-5858
Mailing addresses to submit claims
Medi-Cal
Central California Alliance for Health
ATTN: Claims
P.O. Box 660015
Scotts Valley, CA 95067-0015
Alliance Care In-Home Supportive Services (IHSS)
Central California Alliance for Health
ATTN: IHSS
1600 Green Hills Road, Suite 101
Scotts Valley, CA 95066-4981
800-700-3874, ext. 5580
Fax: 831-430-5852, ATTN: Quality and Health Programs
800-700-3874, ext. 5580
Fax: 831-430-5852, ATTN: Quality and Health Programs
Automated system:
800-700-3874, ext. 5501
Fax: 831-430-5871
831-430- 5507
Fax: 831-430-5851
Provider Services
800-700-3874, ext. 5504
831-430-5504
To view your Provider Relations Representative, click the appropriate county in the drop-down menu.
Anna Santos, Provider Relations Representative
- Camarena Health Centers
- Community Health Centers of America Mariposa
- Forest Road Health & Wellness Center
- John C. Fremont Rural Clinics
- Mariposa, Amador, Calaveras & Tuolumne Health Board, Inc. (MACT) Medical Mariposa
- Tuolumne Me-Wuk Indian Health Center
- Yosemite Medical Clinic
Anna Santos, Provider Relations Representative
- Community Health Centers of America Merced County
- Hospital: John C. Fremont
- Sunshine Pediatrics
- Timothy Johnston and Associates
Suzie Vargas, Senior Provider Relations Representative
- Access Family Medical Center
- Apex Medical Group
- Family Health Medical Center
- Hospitals: Memorial Hospital Los Banos, Memorial Hospital Modesto
- Long Thao, M.D.
- Memorial Hospital Los Banos Rural Health Clinic
- Merced Faculty Associates Medical Group
Jorge Lara, Provider Relations Representative
- Delhi Health Center
- Emanuel Medical Center, Turlock
- Getwell Medical Clinic and Urgent Care
- Golden Valley Health Centers: Stanislaus County
- Hilmar Community Health Center
- Hospitals: Doctor’s Medical Center, Emanuel Medical Center, Valley Children’s Hospital.
- Livingston Community Health
- Provident Primary Care
- Rural Health Network
- Valley Children’s Primary Group
Jacqueline Morales, Provider Relations Representative
- Castle Family Health Centers
- Dignity Health Medical Foundation Clinic
- Family Care Clinic
- Gettysburg Medical Clinic
- Golden Valley Health Centers: Merced County
- Hospitals: Mercy Medical Center (Merced)
- Merced County Department of Public Health
Cynthia E. Balli, Provider Relations Supervisor
Jasmin Galindo-Romero, Provider Relations Representative
Salinas and Monterey Peninsula
- Gonzales Medical Group
- Monterey County Health Department Clinics
- Natividad Medical Center
- Natividad Medical Group
- Romie Lane Pediatric Group
- Salinas Pediatric Medical Group
- Junipero Children's Clinic
- Valley Verde
Berenice Cortez, Sr. Provider Relations Representative
Salinas, South Monterey County and San Luis Obispo County
- Acacia Medical Group
- Clinica de Salud del Valle de Salinas
- Community Health Centers - SLO County
- George L. Mee Memorial Hospital
- Mee Memorial Clinics
- Santa Lucia Medical Group
- Soledad Medical Clinic
Milagros Galindo, Provider Relations Representative
Monterey Peninsula
- Big Sur Health Center
- Community Hospital of the Monterey Peninsula
- Doctors on Duty Medical Clinics
- Montage Medical Group
- Monterey Peninsula Pediatric Medical Group
- Pediatric & Adolescent Medical Associates of the Pacific Coast
- Salinas Valley Health Medical Center
- Salinas Valley Health PrimeCare
- Taylor Farms Family Health & Wellness Center
Natalie Anthony, Provider Relations Supervisor
Jesse Jimenez, Provider Relations Representative
- Dr. Gangani
- Dr. Grageda
- Dr. Marni Friedman
- Hazel Hawkins Clinics
- Hazel Hawkins Memorial Hospital
- Hollister Pediatrics
- San Benito Health Foundation
Michelle Perez, Senior Provider Relations Representative
South Santa Cruz County (Freedom and Watsonville)
- Pediatric Medical Group of Watsonville
- Planned Parenthood, Watsonville and West Side
- Plazita Medical Clinic
- Salud Para La Gente Clinics
- Watsonville Community Hospital
Heidi Seago, Provider Relations Representative
North and Mid Santa Cruz County
- Dignity Medical Foundation
- Hospitals: Dominican, Stanford
- Lucille Packard Clinics, Packard Children’s Health Alliance
- Santa Cruz Community Health Centers
- Stanford Clinics
Ana Marta, Provider Relations Representative
Mid to South Santa Cruz County
- Hospitals: Sutter, UCSF
- Palo Alto Medical Foundation
- Santa Cruz County Health Agency
- Watsonville Health Center
Maribel C. Quintero, Provider Relations Supervisor
| Angelique Milhouse, Provider Relations Liaison | |
| Jim Lyons, Provider Relations Manager | |
| Jessie Dybdahl, Provider Services Director |
Latest News
